Roxane Hermosillo
Chicago,Illinois
Summary
Motivated customer service specialist with 20 years experience in a fast-paced, team-based environment.
Overview
21
21
years of professional experience
Work History
Customer Service Specialist
Physicians' Record Company
Berwyn, IL
09.2012 - Current
- Develop working relationships with internal and external customers while assisting with account management duties. and serve as the primary contact for all internal and external customers.
- Enter customer data into the Sage software system and communicated service concerns with the production department.
- Communicate successfully with customers and staff via phone, fax, email and in-person.
- Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and all other needs.
- Manage and maintain customer product inventory.
- Resolve customer issues in a timely manner while complying with company standards.
Project Manager
Source4
Chicago, IL
08.2004 - 04.2012
- Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
- Assessed vendor products and maintained positive vendor relations.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Maintained project schedules by managing timelines and making proactive adjustments.
Education
High School Diploma - undefined
Reavis High School
Burbank, IL1979
Skills
- Exceptional communication skills
- Customer-oriented
- Exceptional time management skills
- Process call center and credit card transactions
- Excellent written and oral communication
- Multitasking
- Customer service specialist
- Detail-oriented
- Upselling techniques
- Excellent work ethic
Timeline
Customer Service Specialist
Physicians' Record Company
09.2012 - Current
Project Manager
Source4
08.2004 - 04.2012
High School Diploma - undefined
Reavis High School
Similar Profiles
ALIREZA MASOUDIANALIREZA MASOUDIAN
Production Manager at Record Diamond Tools companyProduction Manager at Record Diamond Tools company
Caroline MorabeCaroline Morabe
Marketing Manager at Gallo Record CompanyMarketing Manager at Gallo Record Company
Mashudu Lucky MulaudziMashudu Lucky Mulaudzi
IT Technician at Record Name of company TCM, CJCIT Technician at Record Name of company TCM, CJC
Erin CoplandErin Copland
Program Director at YachadProgram Director at Yachad
Benjamin SoutherlandBenjamin Southerland
AmeriCorps Leadership Fellow at Saga EducationAmeriCorps Leadership Fellow at Saga Education