Samantha Barber
West Palm Beach
Summary
Accomplished Accounts Payable Specialist with over 20 years of experience, complemented by 7+ years as a Call Center Supervisor. Proven track record in First Call Resolution, customer service excellence, team leadership, process improvement, and quality management. Skilled in delegating tasks, coaching, team motivation, and driving operational efficiency. Recognized for delivering high levels of customer satisfaction and fostering positive feedback. A collaborative team player committed to driving success and quality. Actively Implementing the C.A.R.E.S strategy with every interaction withing NYU.
Overview
15
15
years of professional experience
Work History
Billing Customer Service Senior Specialist
NYU Langone Health
01.2024 - Current
- Manage inbound and outbound calls for billing inquiries.
- Process credit/debit card payments for patient accounts.
- Provide feedback on system edits, processes, and billing procedures to enhance patient satisfaction and reduce call volume.
- Enter account notes in Epic CRM and other systems, ensuring accurate documentation.
- Collaborate with providers, patients, coders, collection agencies, and third-party payers to ensure accurate claims processing.
- Identify and resolve billing discrepancies.
Accounts Payable Senior Specialist
Syneo LLC
01.2020 - 01.2023
- Oversee full-cycle accounts payable processes.
- Perform 3-way matching and manage weekly check runs.
- Process ACH/wire transfers for US and EUR companies.
- Reconcile statements and assist with inventory management.
- Process expense reports and utilities payments.
Accounts Payable Senior Specialist
National Dentex
01.2018 - 01.2020
- Reconcile corporate and intercompany accounts.
- Review and match invoices for processing.
- Handle corporate invoices, expense reports, utilities, and check requests.
- Utilize Abby/OnBase Automation System to process invoices and electronic payments.
- Manage the A/P inbox and reduce paper invoices.
Accounts Payable Senior Specialist
Thermo Fisher Scientific
01.2014 - 01.2017
- Processed an average of 3,673 invoices quarterly, exceeding goals by 13%.
- Manage invoices, check runs, and payment validation with proper coding and approvals.
- Resolve supplier disputes and payment issues.
- Conduct audits to identify and correct duplicate payments or missed discounts.
Call Center Supervisor
Security Networks
01.2010 - 01.2014
- Increased customer retention by 19%, improving from 72% to 91%.
- Boosted Quality Assurance and Performance scores by 20%.
- Led a team of 31 employees, alongside another supervisor, ensuring smooth operations and high performance.
- Monitored attendance and enforced company policies.
- Guided agents in handling complex customer issues and resolving escalated complaints.
- Fostered strong customer relationships to ensure satisfaction and timely results.
- Developed job aids, SOPs, and training materials to enhance job performance.
- Conducted one-on-one coaching sessions with agents to discuss performance, recognition, and action plans.
Education
High School -
Goliath Academy
No Degree - License Nail Specialist
Beauty Institute
Boynton Beach Fla 01-2003
No Degree - Esthetician - Full Specialist
Hollywood Institute
West Palm Beach, FL02-2024
Skills
- Microsoft Office Suite
- Typing Speed: 75 WPM
- Software: Oracle, Great Plains, Abby, QuickBooks, SAP
- Exceptional Communication Skills
Timeline
Billing Customer Service Senior Specialist
NYU Langone Health
01.2024 - Current
Accounts Payable Senior Specialist
Syneo LLC
01.2020 - 01.2023
Accounts Payable Senior Specialist
National Dentex
01.2018 - 01.2020
Accounts Payable Senior Specialist
Thermo Fisher Scientific
01.2014 - 01.2017
Call Center Supervisor
Security Networks
01.2010 - 01.2014
High School -
Goliath Academy
No Degree - License Nail Specialist
Beauty Institute
No Degree - Esthetician - Full Specialist
Hollywood Institute
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