Roxane Thompson
Dallas,TX
Summary
Veterinary Technician Assistant experienced in animal care and medical operations. Ensured safe handling of animals during vaccinations and treatments through implementation of fear-free techniques, while maintaining sanitary conditions in treatment areas. Contributed to high-quality animal welfare by effectively communicating with team members regarding animal needs and care schedules.
Overview
26
26
years of professional experience
Work History
Vet Tech Assistant
Spca of North Texas
Dallas, Tx
2021.05 - Current
- Assisted veterinarians in examining and treating animals.
- Administered medications and vaccinations as prescribed by a veterinarian.
- Used fear free techniques to restrain dogs and cats safely during vaccines, testing, and medication.
- Documented medical notes, vaccine details, and treatment updates to ensure accurate records and continuity of care.
- Monitored animal behavior, appetite, and recovery during shelter stays to assess health and well-being.
- Supported intake, discharge, and transfer processes for rescued animals.
- Conducted physical examinations on incoming animals prior to admission into the facility.
Pets Hotel Lead
PetSmart
Dallas, TX
2015.08 - 2021.05
- Leading and motivating a team of dedicated pet hotel associates.
- Fostering an environment where pets comfort and safety are of the utmost priority.
- Delivered tailored service options to pet parents to improve their pet's comfort while staying.
- Leading and motivating a team of dedicated pet hotel associates.
- Ensured pets' comfort and safety were prioritized through attentive care and supervision.
Presentation Manager
Petsmart
Dallas, TX
2012.10 - 2015.08
- Installed and set up window displays, walkways, counters, and in-store displays, and supervised employees for this purpose.
- Led team of store employees, ensuring effective operations and customer service.
- Managed an inventory tracking system to record deliveries, shipments and stock levels.
- Conducted health and safety walkthroughs at Petshotel and a grooming salon, maintaining high standards of pet care.
Store Manager
Blockbuster
Dallas, TX
2010.08 - 2012.04
- Ensured effective budget management to control expenses.
- Maintained accurate statistical and financial records to support decision-making.
- Handled customer inquiries and provided timely solutions.
- Oversaw pricing strategies and stock control to maximize inventory efficiency.
- Dealt with customer queries and complaints.
Assistant Manager
Blockbuster
Dallas, TX
2006.03 - 2010.08
- Created training programs for new employees to facilitate smooth integration into the team.
- Implemented corrective actions to resolve employee behavior issues, reinforcing team integrity.
- Issued disciplinary measures to enforce company policies.
- Maintained the store to standards, including stocking and cleaning.
- Supported store manager with administrative tasks, improving overall operational efficiency.
Shift Leader
Blockbuster
Dallas, TX
2001.04 - 2006.03
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Addressed customer concerns to enhance service quality and maintain loyalty.
- Managed store opening and closing procedures for efficiency.
- Conducted cash drawer counts to maintain financial accountability.
Customer Service Representative
Blockbuster
Dallas, TX
2000.07 - 2001.04
- Assisted customers with inquiries to ensure satisfaction.
- Handled phone inquiries to assist customers with their needs.
- Maintained store organization to enhance customer experience.
- Managed the cash register to accurately handle sales and payments.
Education
High school or equivalent -
Bryan Adams High School
Skills
- Vaccine administration
- Fear-free restraint
- Animal Handling
- Medical record keeping
- Dispensing medication
- Sample preparation
- Animal Care
- Supervising experience
- Customer service experience
Timeline
Vet Tech Assistant
Spca of North Texas
2021.05 - Current
Pets Hotel Lead
PetSmart
2015.08 - 2021.05
Presentation Manager
Petsmart
2012.10 - 2015.08
Store Manager
Blockbuster
2010.08 - 2012.04
Assistant Manager
Blockbuster
2006.03 - 2010.08
Shift Leader
Blockbuster
2001.04 - 2006.03
Customer Service Representative
Blockbuster
2000.07 - 2001.04
High school or equivalent -
Bryan Adams High School