Roxann Arakaki
Paia,HI
Summary
Retail store manager with a proven track record in enhancing team performance and streamlining operations. Expertise in inventory management and executing promotional strategies that boost sales. Focused on creating a collaborative atmosphere that elevates customer satisfaction.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Hawaii Petroleum dba Minit Stop, LLC
Pukalani, HI
07.2017 - Current
- Managed daily operations of convenience store and gas station, ensuring efficiency.
- Trained and supervised staff in customer service and sales techniques to enhance performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Ensured compliance with safety standards and health regulations to maintain a safe environment.
- Developed promotional strategies to increase product visibility and drive sales growth.
- Conducted regular staff meetings to communicate goals and align team efforts.
- Resolved customer complaints promptly to uphold satisfaction and loyalty.
- Monitored financial transactions to ensure adherence to cash handling procedures.
Warehouse Manager
Pacific Service & Development
Lihue, Hawaii
07.2012 - 06.2017
- Managed daily warehouse operations to optimize workflow efficiency.
- Oversaw inventory control, ensuring accurate stock levels at all times.
- Trained and supervised warehouse staff on safety procedures and best practices.
- Coordinated shipping and receiving processes to guarantee timely deliveries.
- Fulfilled all orders accurately and within specified timeframes.
- Generated essential shipping documents, packing lists, and invoices.
- Monitored receipt, storage, and dispatch of goods to maintain organization.
- Operated forklifts for efficient management of overhead storage space.
General Manager
SpeediShuttle
Kahului, HI
07.2005 - 06.2012
- Oversaw daily operations of transportation services, enhancing overall efficiency and compliance with safety regulations.
- Managed staff schedules and coordinated training programs for new hires to ensure readiness.
- Fostered relationships with local businesses, increasing partnership opportunities and community engagement.
- Resolved customer complaints promptly, maintaining high standards of service delivery.
- Administered employee discipline through verbal and written warnings to uphold workplace standards.
- Created staff schedules and monitored payroll, ensuring adherence to budget constraints.
- Established effective communication with team members to streamline operations and enhance collaboration.
- Directed all aspects of business operations, including budgeting, staffing, inventory control, customer service, and sales.
Department Manager
Walmart
Kahului, Hawaii
09.2001 - 08.2005
- Directed daily operations to enhance team efficiency and manage workflows.
- Collaborated with upper management to establish departmental strategies and objectives.
- Trained and mentored staff on best practices and company policies.
- Coordinated schedules and assignments to optimize resource allocation.
- Managed inventory control, including shift overstock and restocking processes.
- Coached new staff on department policies and procedures for effective onboarding.
- Ensured compliance with safety protocols while supporting shrinkage awareness initiatives.
- Analyzed sales and inventory data to identify trends and prepare reports for management.
Restaurant Operations Manager
Maui Tropical Plantation
Wailuku, HI
06.1997 - 08.2001
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Managed staff schedules and coordinated training programs for new employees.
- Implemented inventory control systems to maintain optimal stock levels and reduce waste.
- Collaborated with kitchen staff to optimize menu offerings based on customer preferences.
- Monitored financial reports and controlled expenses to maintain budgetary guidelines.
- Led team meetings to discuss performance, address challenges, and share best practices.
- Ensured a positive dining experience by addressing customer feedback promptly and effectively.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Monitored inventory levels to ensure adequate supply of products and ingredients.
- Established and enforced health and safety procedures and policies to meet operational standards and regulatory requirements.
- Determined effective selling techniques and trained staff on upselling tactics.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Ensured compliance with local health codes by inspecting kitchen areas on a regular basis.
- Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
- Established cost-saving measures to reduce overhead expenses while maintaining quality of service.
- Inspected dining area regularly for cleanliness, maintenance issues, or safety hazards.
- Coordinated special events such as banquets or catering functions for private parties.
- Assessed staffing needs based on business demands during peak hours.
- Worked closely with kitchen staff to maintain streamlined operations and resolve issues.
- Offered individual and group feedback to address staff performance concerns.
- Analyzed operating expenses such as labor and cost of goods to implement new policies and measures to reduce spending and maximize revenue.
- Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
- Investigated customer complaints regarding quality of food or services rendered.
Waitress/Bartender/Restaurant Hostess
Maui Beach Hotel
Kahului, HI
02.1984 - 04.1995
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed food and beverage orders efficiently and accurately.
- Managed dining area cleanliness and organization throughout service hours.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Assisted guests with menu selections and answered questions about offerings.
- Handled cash and credit transactions with attention to detail and accuracy.
- Trained new waitstaff on service standards and restaurant procedures.
- Maintained knowledge of daily specials and promotions for guest recommendations.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
Education
High School Diploma -
Lahainaluna High School
Lahaina06-1983
Some College (No Degree) -
Maui Community College
Kahului, HISkills
- Inventory management
- Team leadership
- Sales strategy
- Customer service
- Financial oversight
- Operations management
Certification
- Current Efoodhandler certificate
- Current Liquor Card Holder
- CPR certified
- Valid Hawaii Drivers License
References
References available upon request.
Timeline
Retail Store Manager
Hawaii Petroleum dba Minit Stop, LLC
07.2017 - Current
Warehouse Manager
Pacific Service & Development
07.2012 - 06.2017
General Manager
SpeediShuttle
07.2005 - 06.2012
Department Manager
Walmart
09.2001 - 08.2005
Restaurant Operations Manager
Maui Tropical Plantation
06.1997 - 08.2001
Waitress/Bartender/Restaurant Hostess
Maui Beach Hotel
02.1984 - 04.1995
High School Diploma -
Lahainaluna High School
Some College (No Degree) -
Maui Community College