ROXANN FARGNOLI
Merrick,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer service professional with proven track record in communication and problem resolution. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
32
32
years of professional experience
Work History
Associate Loan Servicing Representative
Jovia Financial Credit Union
1000 Corporate Drive Westbury, New York 11590
03.2017 - Current
- Delivers exceptional customer service responding promptly to inquires from customers, both internal teams, external clients, insurance companies & dealers.
- Provide daily lease ending quotes remaining term/balance to satisfy members vehicle
- Perform file maintenance on existing accounts or change of ownership from lease to Credit Union
- Lease portfolio monitoring to ensure collateral/lease records are set up ensure 100%financial reimbursement to Credit Union at end of lease.
- Maintain & monitor electronic lien filing to ensure ownership on title document.
- Daily processing of lease checks to purchase or satisfy members interest in vehicle.
- Assist with releasing of loan collateral once loan has been paid in full.
- Access credit bureau reports & Department of Motor Vehicle searches to Credit Union is listed as lienholder on auto loans.
- Process loan close outs when loan obligations are satisfied by auto dealers.
- Investigate & respond to members inquiries, verbally & in writing.
- Reduced delinquencies by implementing effective collection strategies for past-due accounts
- Maintains detailed records of borrower interactions, enabling the efficient retrieval of pertinent information when needed for future reference or auditing purposes.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Participates in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Client Service Representative
Quest Diagnostic
575 Underhill Boulevard Syosset, New York 11791
04.2001 - 05.2010
- Data entry of specimens & processing for technologist
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Called abnormal results & critical values to doctors & hospitals.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, balances & phlebotomy specimen requirements
- Processed validity checks when discrepancy with sample
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Medical Records File Clerk
Mercy Medical Center
1000 North Village Rockville Centre, New York 1157
03.1994 - 05.2001
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
Education
High School Diploma -
Sandford H. Calhoun
06.1989
Skills
- Effective organization skills
- Effective problem resolution
- Professional telephone communication
- Strong verbal communication
- Effective team collaboration
Timeline
Associate Loan Servicing Representative
Jovia Financial Credit Union
03.2017 - Current
Client Service Representative
Quest Diagnostic
04.2001 - 05.2010
Medical Records File Clerk
Mercy Medical Center
03.1994 - 05.2001
High School Diploma -
Sandford H. Calhoun