ROXANN FARGNOLI
Merrick,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer service professional with proven track record in communication and problem resolution. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
32
32
years of professional experience
Work History
Associate Loan Servicing Representative
Jovia Financial Credit Union
03.2017 - Current
- Delivers exceptional customer service responding promptly to inquires from customers, both internal teams, external clients, insurance companies & dealers.
- Provide daily lease ending quotes remaining term/balance to satisfy members vehicle
- Perform file maintenance on existing accounts or change of ownership from lease to Credit Union
- Lease portfolio monitoring to ensure collateral/lease records are set up ensure 100%financial reimbursement to Credit Union at end of lease.
- Maintain & monitor electronic lien filing to ensure ownership on title document.
- Daily processing of lease checks to purchase or satisfy members interest in vehicle.
- Assist with releasing of loan collateral once loan has been paid in full.
- Access credit bureau reports & Department of Motor Vehicle searches to Credit Union is listed as lienholder on auto loans.
- Process loan close outs when loan obligations are satisfied by auto dealers.
- Investigate & respond to members inquiries, verbally & in writing.
- Reduced delinquencies by implementing effective collection strategies for past-due accounts
- Maintains detailed records of borrower interactions, enabling the efficient retrieval of pertinent information when needed for future reference or auditing purposes.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Participates in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Client Service Representative
Quest Diagnostic
04.2001 - 05.2010
- Data entry of specimens & processing for technologist
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Called abnormal results & critical values to doctors & hospitals.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, balances & phlebotomy specimen requirements
- Processed validity checks when discrepancy with sample
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Medical Records File Clerk
Mercy Medical Center
03.1994 - 05.2001
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
Education
High School Diploma -
Sandford H. Calhoun
06.1989
Skills
- Effective organization skills
- Effective problem resolution
- Professional telephone communication
- Strong verbal communication
- Effective team collaboration
Timeline
Associate Loan Servicing Representative
Jovia Financial Credit Union
03.2017 - Current
Client Service Representative
Quest Diagnostic
04.2001 - 05.2010
Medical Records File Clerk
Mercy Medical Center
03.1994 - 05.2001
High School Diploma -
Sandford H. Calhoun
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