SAMANTHA DUBOIS
ISLIP,US
Summary
Member Service Representative with 6 years in the financial sector, specializing in problem-solving and conflict resolution. Proficient in banking operations and loan processing, with a strong focus on compliance and customer satisfaction. Recognized for enhancing service delivery through collaborative teamwork and detailed records management.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Jovia Financial Credit Union
12.2024 - 03.2025
- Assist members with account services, improving satisfaction and trust
- Process loan applications efficiently, enhancing approval rates
- Maintain accurate records for compliance, ensuring operational efficiency
- Collaborate with team to enhance service delivery, achieving measurable improvements
- Opened and maintained accounts, enhancing customer satisfaction and retention
- Resolved customer inquiries efficiently, improving service response time
- Ensured compliance with banking regulations, safeguarding customer data
- Collaborated with departments to resolve disputes, reducing complaint resolution time
- Analyzed credit reports for loan eligibility, supporting informed lending decisions
BSA COMPLIANCE INTERN
Jovia Financial Credit Union
07.2024 - 12.2024
- Information Updates
- Conflict resolution
- Good listening skills
- Creative problem solving
- Positive Attitude
- Quick Learner
- Database Maintenance
- Performance Optimization
- Teamwork
- Adaptability
- Organization and Time management
- Leadership
- Multitasking abilities
- Providing Feedback
- Documentation review
- Anti-money laundering
- Risk assessment
- Document analysis
MEMBER SERVICE REPRESENTATIVE
Jovia Financial Credit Union
04.2023 - 07.2024
- Assist members with account services, improving satisfaction and trust
- Process loan applications efficiently, enhancing approval rates
- Maintain accurate records for compliance, ensuring operational efficiency
- Collaborate with team to enhance service delivery, achieving measurable improvements
- Opened and maintained accounts, enhancing customer satisfaction and retention
- Resolved customer inquiries efficiently, improving service response time
- Ensured compliance with banking regulations, safeguarding customer data
- Collaborated with departments to resolve disputes, reducing complaint resolution time
- Analyzed credit reports for loan eligibility, supporting informed lending decisions
BANK TELLER
Monson Savings Bank
03.2022 - 04.2023
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Made experiences positively memorable
PHARMACY TECHNICIAN
CVS
10.2021 - 03.2022
- Managed inventory and ensured accurate medication dispensing
- Resolved coupon and checkout issues efficiently
- Organized and updated sales tags weekly to enhance customer experience
- Ensured precise labeling and placement of medications
- Contributed to smooth pharmacy operations through effective stock management
GAMES SUPERVISOR
Six Flags New England
03.2021 - 10.2021
- Monitored gaming activities for compliance, addressing irregularities promptly
- Responded to customer concerns to enhance service reputation and customer retention
- Mentored new hires on POS systems, boosting team performance and sales outcomes
- Enforced safety protocols, improving guest safety and reducing incidents
CASHIER
Hannaford Supermarket & Pharmacy
08.2018 - 02.2020
- Restocked and organized merchandise to enhance sales and customer experience
- Delivered friendly service, boosting customer loyalty and satisfaction
- Mentored new team members on POS systems and customer service, improving team efficiency
- Assisted customers with purchases and inquiries, ensuring a smooth shopping experience
Education
Certification - BSA AML
BankersHub
03-2025
Skills
- Customer Service
- Microsoft Office
- Records Management
- Cash Handling
- Account Management
- Loan Processing
- Banking Operations
- Compliance
- Problem Solving
- Communication
- Teamwork
- Leadership
- Time Management
- Adaptability
- Sales
- Conflict Resolution
Internships
BSA Compliance Intern, Jovia Financial Credit Union, Westbury, 07/01/24, 12/01/24, Information Updates, Conflict resolution, Good listening skills, Creative problem solving, Positive Attitude, Quick Learner, Database Maintenance, Performance Optimization, Teamwork, Adaptability, Organization and Time management, Leadership, Multitasking abilities, Providing Feedback, Documentation review, Anti-money laundering, Risk assessment, Document analysis
Accomplishments
- Ambassador for One Mission
- Provided company with new ideas
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Made experiences positively memorable
Awards/Certifications
- Employee of the month
- President's Award - Monson Savings Bank
- BSA AML Certification
Timeline
Member Service Representative
Jovia Financial Credit Union
12.2024 - 03.2025
BSA COMPLIANCE INTERN
Jovia Financial Credit Union
07.2024 - 12.2024
MEMBER SERVICE REPRESENTATIVE
Jovia Financial Credit Union
04.2023 - 07.2024
BANK TELLER
Monson Savings Bank
03.2022 - 04.2023
PHARMACY TECHNICIAN
CVS
10.2021 - 03.2022
GAMES SUPERVISOR
Six Flags New England
03.2021 - 10.2021
CASHIER
Hannaford Supermarket & Pharmacy
08.2018 - 02.2020
Certification - BSA AML
BankersHub
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