Roxann Maldonado
New Braunfels,TX
Summary
I've become well-rounded in many areas. As a full-time student and full-time employee, I've learned to live a balanced life while also trying to put my best foot forward in all things I do. As an experienced Store Lead at a top-ranked grocery store, I have a proven ability to manage daily operations and lead team members. Results-driven professional in sales, known for high productivity, and efficient task completion. I aim to demonstrate strong organizational skills and the ability to achieve store goals. With experience, I've learned how to excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration, which leads to successfully contributing to business growth and increased customer satisfaction in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
E-Store Lead
H-E-B
New Braunfels, Texas
03.2022 - Current
- Served as a role model for other employees by demonstrating superior work ethic.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Cashier/ Maker
Bill Miller BBQ
Cedar Park, Texas
04.2020 - 08.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Cleaned dishes, pots, pans and other kitchen equipment used during the day's operations.
- Assembled food orders according to recipes and instructions provided by chefs or supervisors.
Education
BBA - Marketing
The University of Texas At San Antonio
San Antonio, TX05-2025
High School Diploma -
Leander High School
Leander, TX05-2021
Skills
- Market research
- Digital marketing
- Data analysis
- Customer service
- Content creation
- Brand development
- Team collaboration
- Problem solving
- Customer loyalty and retention
- Goal setting
- Multitasking Abilities
- Marketing strategies
Certification
- Stukent Digital Marketing Simternship
- The Partner Development Series- The HEB Way
Accomplishments
- Earned a FT Lead Position
- Awarded 3 times the HERO (Hospitality-Energy-Results-Ownership) Award
- Awarded 2024 Customer Service Award
- Cross Trained in multiple departments
- Worked and attended school both FT
- Completed Spanish Electives
- Completed International Marketing
- Completed Additional Support work such as HR and Understand People and Organizations
References
References available upon request.
Timeline
E-Store Lead
H-E-B
03.2022 - Current
Cashier/ Maker
Bill Miller BBQ
04.2020 - 08.2022
BBA - Marketing
The University of Texas At San Antonio
High School Diploma -
Leander High School