- Political and Socio-Economics
- Sports Club Fund Raising Coordinator
- Jamaica Business House Netball Player
ROXANN PIKE
LAKE WORTH,FL
Summary
Accomplished Senior General Insurance Broker with a proven track record from N.P.G Insurance Brokers Limited, adept in Insurance Risk Analysis and excelling in client satisfaction. Spearheaded a team-focused initiative, enhancing customer retention by 20%. Expertise in commercial and homeowners insurance, underscored by exceptional skills in team building and strategic planning. Results-driven Insurance Broker with more than 19 years of business sales and certified
insurance expertise. Client-focused intermediary with creative insurance solutions to diverse individual concerns. Meticulous client risk and financial assessor with detailed understanding of corporate and individual risk management. Results-driven Insurance Broker with more than 19 years of business sales and personal insurance expertise. Client-focused intermediary with creative insurance solutions to diverse individual concerns. Meticulous client risk and financial assessor with detailed understanding of corporate and individual risk management.
Overview
2027
2027
years of professional experience
Work History
SENIOR GENERAL INSURANCE BROKER EXEC. AGENT
N.P.G Insurance Brokers
Kingston, Jamaica (REMOTE)
01.2021 - Current
- Developed insurance policy recommendations based on client needs and risk assessments.
- Analyzed clients' financial situations to identify optimal coverage solutions.
- Coordinated with carriers to ensure timely issuance of policies and endorsements.
- Educated clients on coverage options, enhancing understanding of insurance products.
- Resolved client inquiries and concerns, ensuring high satisfaction levels throughout the process.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Calculated quotes and educated potential clients on insurance options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Retained 85% of policyholders during annual renewal period.
- Finalized sales and collected necessary deposits.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Increased customer satisfaction with personalized follow-up strategies.
RENTAL SALES AGENT
AVISBUDGET GROUP
2005 Belvedere Road, West Palm Fl 33406
02 2025 - Current
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Assisted customers with vehicle selection, addressing inquiries and facilitating smooth transactions.
- Developed proficiency in rental management software to streamline operations and improve efficiency.
- Managed vehicle inventory effectively, ensuring optimal availability for customer needs.
- Provided exceptional customer service to enhance rental experience and foster client loyalty.
- Addressed guest complaints and resolved issues to promote satisfaction.
SENIOR GENERAL INSURANCE BROKER EXEC. AGENT
Exodus Insurance Brokers
Kingston, Jamaica
07.2020 - 02.2021
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Coordinated with carriers to ensure timely issuance of policies and endorsements.
- Educated clients on coverage options, enhancing understanding of insurance products.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with prospective customers and business owners in homes, businesses, and other settings.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Retained 90% of policyholders during annual renewal period.
- Handled approximately 80 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
GENERAL INSURANCE EXEC. SALES REPRESENTATIVE
Destiny Insurance Agency Limited
Kingston, Jamaica
02.2014 - 07.2020
- Conducted presentations to educate potential customers on product offerings and benefits.
- Developed relationships with clients to identify insurance needs and provide tailored solutions.
- Led initiatives to enhance product knowledge across the sales team, driving overall performance improvements.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Participated in trade shows and conferences to network and generate leads.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated advertising brochure for vendor use.
GENERAL INSURANCE AGENT SUPERVISOR
GKI Insurance Company
Kingston, Jamaica
12.2014 - 02.2018
- Assisted clients in understanding insurance policy options and coverage details.
- Processed client applications, ensuring accuracy and compliance with company standards.
- Developed relationships with clients to enhance customer satisfaction and retention rates.
- Facilitated client meetings to assess needs and recommend appropriate insurance solutions.
- Managed renewal processes, maintaining up-to-date records for all client accounts.
- Collaborated with underwriters to streamline policy approval processes for faster service delivery.
- Managed a diverse portfolio of clients, ensuring timely renewals and policy adjustments based on individual needs and circumstances.
- Enhanced customer loyalty with proactive follow-ups on claims processing, addressing concerns promptly and professionally.
- Conducted thorough risk assessments for prospective clients, recommending appropriate coverage levels while minimizing potential losses for the insurer.
- Leveraged advanced knowledge of insurance products, coverage options, and underwriting guidelines to skillfully advise clients on suitable policies for their unique needs.
- Provided exceptional service during times of crisis or hardship for clients facing property damage, injuries, or other loss events, earning their trust and long-term loyalty.
- Maximized revenue opportunities by staying current on market conditions, adjusting pricing structures as needed to remain competitive without compromising profitability.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Met with customers to provide information about available products and policies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
CSR/UNDERWRITER
GENERAL ACCIDENT INSURANCE COMPANY
Kingston,Jamaica
06.2010 - 02.2012
- Resolved customer inquiries through phone and email communication, ensuring timely responses.
- Assisted customers with claims processes, providing clear guidance on required documentation.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
CORPORATE RISK & GROUP SCHEME SENIOR UNDERWRITER
NEM INSURANCE COMPANY LIMITED
Kingston,Jamaica
09.2003 - 11.2009
- Evaluated risk factors and determined appropriate coverage options for diverse client profiles.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Provided expert advice on policy wording and endorsements, ensuring clarity in documentation for both clients and staff members.
- Focused on maintaining profitable business segment for company.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Conducted regular audits of underwriting files, ensuring compliance with regulatory requirements and internal policies.
- Worked alongside marketing department to effectively cross-sell company's offerings.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
UNDERWRITING CLERK
ALLIED INSURANCE BROKERS
Kingston, Jamaica
03.2001 - 08.2001
- Assisted in data entry and management of underwriting software systems
- Communicated effectively with clients to clarify information and resolve issues
- Reviewed and evaluated risk factors to determine coverage eligibility
- Processed insurance applications ensuring compliance with underwriting guidelines
- Supported senior underwriters in preparing quotes and risk assessments
- Managed a high volume of daily tasks without compromising quality or accuracy in underwriting decisions.
- Generated comprehensive reports on underwriting activities, highlighting areas for improvement and potential growth opportunities.
UNDERWRITING CLERK
DYOLL INSURANCE COMPANY LIMITED
Kingston Jamaica
01.1997 - 02.2001
- Prepared documentation for policy issuance and endorsements
- Collaborated with underwriting team to streamline workflow processes
- Worked closely with claims department to analyze loss history data, using findings to inform future underwriting decisions.
- Expedited decision-making for loan approvals with accurate assessments of risk levels and creditworthiness.
- Assisted in data entry and management of underwriting software systems
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Communicated effectively with clients to clarify information and resolve issues
- Processed insurance applications ensuring compliance with underwriting guidelines
- Supported senior underwriters in preparing quotes and risk assessments
- Managed a high volume of daily tasks without compromising quality or accuracy in underwriting decisions.
Education
CERTIFICATE OF MERIT - MARKETING COURSE
University School of Continuing Studies
KINGSTON, JAMAICA01-2007
INSURANCE - LEGAL PRINCIPLES, CONTRACT, BUSINESS ENVIRONMENT IN GENERAL INSURANCE
Jamaica College of Insurance & Professional Studies
KINGSTON, JAMAICA06.1995
COMPLETED COURSEWORK TOWARDS A 'LEVEL LAW - A 'LEVEL ECONOMICS, GENERAL PAPER
Excelsior Community College
KINGSTON, JAM01.1991
COMPLETED COURSEWORK TOWARDS CARIBBEAN EXAMINATION COUNCIL - HISTORY, ENGLISH LANGUAGE, PRINCIPLES OF BUSINESS, MATHEMATICS, PRINCIPLES OF ACCOUNTS, MANAGEMENT
Holy Childhood High School
KINGSTON, JAM06.1992
Skills
- Customer Service
- Client Complaint Resolution
- Broker Liaison
- Associate
- Customer Enhancement
- Supervisor
- Management
- Insurance Risk Analysis
- Team Builder
- Training
- Planning and Organizing
- Policy Coverage Expert
- Underwriting Knowledge
Interests
Training
- Customer Service
- Client resolution
- Communication
- Time Management
- Leadership
- Proceeds of Crime Act
Accomplishments
- Managed the accounts of more than 100 policyholders each quarter.
Timeline
SENIOR GENERAL INSURANCE BROKER EXEC. AGENT
N.P.G Insurance Brokers
01.2021 - Current
SENIOR GENERAL INSURANCE BROKER EXEC. AGENT
Exodus Insurance Brokers
07.2020 - 02.2021
GENERAL INSURANCE AGENT SUPERVISOR
GKI Insurance Company
12.2014 - 02.2018
GENERAL INSURANCE EXEC. SALES REPRESENTATIVE
Destiny Insurance Agency Limited
02.2014 - 07.2020
CSR/UNDERWRITER
GENERAL ACCIDENT INSURANCE COMPANY
06.2010 - 02.2012
CORPORATE RISK & GROUP SCHEME SENIOR UNDERWRITER
NEM INSURANCE COMPANY LIMITED
09.2003 - 11.2009
UNDERWRITING CLERK
ALLIED INSURANCE BROKERS
03.2001 - 08.2001
UNDERWRITING CLERK
DYOLL INSURANCE COMPANY LIMITED
01.1997 - 02.2001
RENTAL SALES AGENT
AVISBUDGET GROUP
02 2025 - Current
CERTIFICATE OF MERIT - MARKETING COURSE
University School of Continuing Studies
INSURANCE - LEGAL PRINCIPLES, CONTRACT, BUSINESS ENVIRONMENT IN GENERAL INSURANCE
Jamaica College of Insurance & Professional Studies
COMPLETED COURSEWORK TOWARDS A 'LEVEL LAW - A 'LEVEL ECONOMICS, GENERAL PAPER
Excelsior Community College
COMPLETED COURSEWORK TOWARDS CARIBBEAN EXAMINATION COUNCIL - HISTORY, ENGLISH LANGUAGE, PRINCIPLES OF BUSINESS, MATHEMATICS, PRINCIPLES OF ACCOUNTS, MANAGEMENT
Holy Childhood High School