Victoria Najera
Magnolia,TX
Summary
Dedicated insurance professional skilled in customer service, attention to detail, and problem-solving. Committed to guiding clients in selecting tailored insurance policies and ensuring thorough understanding of coverage options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Agent/Insurance Broker
Confimax Insurance and Tax Company
Tomball, Texas
01.2026 - Current
- Guided clients in selecting tailored insurance policies to meet specific needs.
- Informed clients about policy terms, coverage limits, and claim procedures for better understanding.
- Scheduled appointments and followed up with clients regarding policy renewals timely.
- Processed insurance applications and maintained organized client records efficiently.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Interacted with customers to deliver exceptional service by clearly explaining document details.
Jack of All Trades
Eagle Postal Center
Magnolia, Texas
09.2024 - 01.2025
- Assisted customers with mail and package services at Eagle Postal Center.
- Handled customer inquiries regarding shipping rates and services offered.
- Assisted customers with inquiries and provided postal service information.
- Answered customer questions concerning services provided by the Post Office.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Operated various postal equipment, including scales and label printers.
- Ensured cleanliness and organization of work areas to support efficient operations.
- Provided support to team members during peak service hours.
- Maintained inventory of postage supplies and ensured availability.
- Oversaw inventory of shipping materials, ensuring availability of boxes, labels, envelopes, and tape.
- Compiled customer orders for special services such as certified or registered mail.
- Developed detailed service estimates for customers based on specific requests.
- Uphold standards for service quality, work performance and compliance.
Education
Bachelor of Business Administration - Business Administration And Management
University of The People
Pasadena, CA01-2029
High School Diploma -
Magnolia High School
Magnolia, TX05-2026
Skills
- Quotes and sales
- Customer service
- Record keeping
- Customer follow-up
- Attention to detail
- Written communication
- Time management
- Problem solving
- Adaptability and flexibility
Languages
Spanish
Professional
Certification
- Licensed in Cosmetology School
Timeline
Insurance Agent/Insurance Broker
Confimax Insurance and Tax Company
01.2026 - Current
Jack of All Trades
Eagle Postal Center
09.2024 - 01.2025
Bachelor of Business Administration - Business Administration And Management
University of The People
High School Diploma -
Magnolia High School