Roxann Rodriguez
Lubbock
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
14
14
years of professional experience
Work History
Office Manager
West Texas Dental Associates
04.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patients inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Scheduling, dental insurance verification, pre authorizations.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Receptionist
Lubbock Sports Medicine
06.2011 - 04.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
South Plains College
Levelland, TXDental Assisting License - Dental
Lubbock Dental Assisting
Lubbock, TX01-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Scheduling
Languages
Spanish
Professional Working
Timeline
Office Manager
West Texas Dental Associates
04.2013 - Current
Receptionist
Lubbock Sports Medicine
06.2011 - 04.2013
High School Diploma -
South Plains College
Dental Assisting License - Dental
Lubbock Dental Assisting
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