Roxanna Fabre
Lauderhill,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Home Health Aide
GT Independence
11.2023 - Current
- Provide personal Care Assistance for patients who are ill, advanced in age or who have a disability
- Monitoring Vital Signs and reporting on their conditions
- Completing domestic and household duties, including shower, grooming, toileting activities
- Provide companionship and basic emotional or psychological assistance
- Administer simple prescribed medications according to Florida law requirements
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Sales Coordinator/Administrative Assistant/Logistics
CBM Trading Inc.
10.2009 - Current
- Company Overview: Remote
- Provide customers with Sales Orders for Approval
- Process customers' orders with the manufacturers/ distributors
- After receiving the invoices from the distributors or manufacturers, send customers their invoices
- Warehouse Logistics - Coordinate the pickup from the distributors
- Provide packing and shipping instructions based on customers' requests
- Answer all incoming calls and transfer to the necessary department
- Answer any pricing questions via phone or emails
- Remote
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Supervisor
King of Fans
01.2004 - 12.2009
- Answering incoming calls from customers and providing any technical support about their Hampton Bay products
- Placing orders online for customers and accepting payments for their replacement part
- Going over the installation steps for their replacement parts once they received it or purchased it
- Processing refunds or credits in customer accounts depending on the issue
- Processing claims for defective or malfunction products
- Supervised 10 employees - They would come to me if they needed any vacation request, emergency request, or if a customer needed to speak with a supervisor
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Customer Service / Sales
Convergy's
01.2001 - 12.2006
- Company Overview: AT&T Local Service - AT&T Wireless Service
- Receiving Over 100 Incoming calls from AT&T customers
- Answering concerns regarding bill statements
- Issuing credit on customers' accounts based on availability or issue
- Placing outbound calls to customers to offer promotions on their services
- Taking bill payments over the phone
- Data Entry - Inputting customer data into the system, updating any address, phone number, email, etc
- AT&T Local Service - AT&T Wireless Service
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Built customer loyalty and retention by delivering excellent customer experiences.
Education
Undergraduate Certificate - Medical Billing And Coding
DeVry University
REMOTE12.2023
Certificate - Home Health Aide
Global Medical & Technical Training Institute
Miami, FL03.2023
Some College (No Degree) - Business Administration
Broward Community College
Hollywood, FLHigh School Diploma -
Hallandale High School
Hallandale, FL06.2001
Skills
- Documentation
- Medical terminology and equipment
- HIPAA compliance
- Certified home health aide
Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
- CCA Certification by HIPAA Jan 2024
Timeline
Home Health Aide
GT Independence
11.2023 - Current
Sales Coordinator/Administrative Assistant/Logistics
CBM Trading Inc.
10.2009 - Current
Customer Service Supervisor
King of Fans
01.2004 - 12.2009
Customer Service / Sales
Convergy's
01.2001 - 12.2006
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Certificate - Home Health Aide
Global Medical & Technical Training Institute
Some College (No Degree) - Business Administration
Broward Community College
High School Diploma -
Hallandale High School
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