ROXANNA FARLEY

• Managed over 50 calls per day
• Schedule inspection and/or emergency services with client
• Procure subcontractor services, schedule/confirm delivery dates
• Submit invoices with clients for payment of services rendered/AR, follow up with discrepancies
• Digitally documented 7 years of clients, sales leads, subcontractors and Accounts Receivable
• Established equipment, chemicals and vehicle maintenance records for restocking

• Prepare cost/profit pricing for large OME and small distribution companies
• Maintained price lists for corporate customers
• Collaborated with marketing firm on advertisement, industry shows and dealership catalogs. Schedule travel plans and shipment of show material
• Increased customer contact for product & catalog distribution by 50% after conversion of programming systems
• Provided Customer Support and Technical Information regarding product Warranty.

• Managed over daily 50 product installations of customers and contractors
• Confirmed product ordered, install scheduled. Inspect product prior to installation to prevent delays
• Provide warranty support for customer’s defective product or installation
• Initiate claim with manufacture, providing replacement product and installation service
• Processed changes, invoices/payments for contractors
• Compiled sales reports; customer feedback; warranty reports for management.
• Provide support of all departments and other stores

• Managed daily operations, cash reconciliation, bank deposits, marketing goals, merchandise receive/ship
• Interviewed, trained staff associates and equipped to comply with company policies and procedures.
• Assisted state/local organizations for Charity events
• Surpassed time frame of closing/opened stores for move to new location
• Assist customers for special orders and significantly raise customer satisfaction ratings
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning

• Consult with Engineers, design consultants and sub-contractors to produce and alter drawings for current and future projects for multi-facilities for the Air National Guard/Guard Bureau
• Digitally transferred more than 25 buildings, topography, underground utilities for Air National Guard and neighboring International Airport
• Designed, procured & facilitated interior office furniture restoration/installation on time and under budget.
• Manage daily contractor performance, reporting changes/modifications to management
• Identified potential operational issues and redesigning to improve functionally
• Provide completed warranty information, file documentation.

Design custom kitchens & baths for Residential and Commerical clients

Created comprehensive product lists based on finalized designs and budgets

Maintained relationships with installers and suppliers

Design Custom Residential houses for local developer and private clients.

Review/confirm all change orders with site supervisors and clients

Order product in accordance with construction schedule

Notify building officials of completed stages for inspection

Schedule final walk through with clients and review warranty policies