Roxanna Hernandez
San Jose,CA
Summary
Dedicated and community-focused professional currently enrolled in a Fire Academy, with a strong foundation in public safety, emergency response, and customer service. CPR/BLS certified and experienced in high-pressure, fast-paced environments through roles in hospitality and recreation. Bilingual in English and Spanish, with a proven ability to communicate effectively, support diverse communities, and remain calm under stress. Actively seeking opportunities in community health and service roles while preparing for a long-term career in firefighting and emergency services.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
10.2022 - 12.2023
- Delivered exceptional guest service in a fast-paced environment, managing multiple tables while maintaining attention to detail and hospitality.
- Took accurate food and beverage orders and ensured timely delivery.
- Collaborated with kitchen and bar staff to ensure smooth service flow and customer satisfaction.
- Assisted with training new servers and contributed to a positive team dynamic.
Server Assistant
La Fondue
04.2022 - 09.2022
- Supported waitstaff by resetting tables quickly and maintaining a clean, well-organized dining area.
- Prepared fondue in front of guests, enhancing the interactive dining experience and contributing to a memorable atmosphere.
- Proactively enhanced guest satisfaction by anticipating needs and promptly delivering water, bread, and condiments.
- Collaborated efficiently with kitchen and service teams to ensure smooth and timely meal service.
Recreational Leader
City Of San Jose
01.2019 - 03.2022
- Operated and monitored amusement rides safely and efficiently, following all safety protocols and daily inspection checklists.
- Ensured the safety of guests by checking restraints, enforcing height and age requirements, and providing clear boarding instructions.
- Delivered excellent customer service by interacting with guests in a friendly and professional manner, addressing questions or concerns calmly and efficiently.
- Responded quickly and appropriately to ride stoppages or safety concerns, following emergency procedures when necessary.
Disaster Relief Worker
City Of San Jose
05.2020 - 08.2020
- Prepared nutritious snacks and meals for marginalized families deeply affected by COVID-19
- Gained knowledge and experience working with children in educational settings
- Raised awareness for programs related to COVID-19 relief for vulnerable populations
Education
Bachelor of Arts - Global And Community Health
University of California, Santa Cruz
Santa Cruz, CA03-2025
Skills
- Bilingual (Spanish and English)
- CPR/BLS Certified
- Excellent Customer Service Skills
- Safety and Emergency Response Awareness
- Team Collaboration and Multitasking in Fast-Paced Environments
Timeline
Server
Olive Garden Restaurant
10.2022 - 12.2023
Server Assistant
La Fondue
04.2022 - 09.2022
Disaster Relief Worker
City Of San Jose
05.2020 - 08.2020
Recreational Leader
City Of San Jose
01.2019 - 03.2022
Bachelor of Arts - Global And Community Health
University of California, Santa Cruz
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