Roxanna Martinez
West Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
16
16
years of professional experience
Work History
District Manager
Wendys Restraunt
06.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
General Manager
Wendy's, Saren Restaurants
06.2017 - 06.2021
General Manager
Wendy's, TFN Inc
06.2008 - 06.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL05.2010
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Goal Setting and Performance Metrics
- Attention to Detail
- Operations Management
- Staff Development
- Team Development
- Multi-unit management
- Leadership Development
- Sales Forecasts
- Budget Administration
Languages
Spanish
Professional Working
Timeline
District Manager
Wendys Restraunt
06.2021 - Current
General Manager
Wendy's, Saren Restaurants
06.2017 - 06.2021
General Manager
Wendy's, TFN Inc
06.2008 - 06.2017
High School Diploma -
West Chicago Community High School
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