Roxanna Price
Saint Petersburg,Florida
Summary
Operations professional with deep expertise in driving operational excellence and strategic planning. Known for fostering collaboration and achieving significant results through innovative problem-solving and resource optimization. Reliable and adaptable, consistently delivering high-quality outcomes while navigating changing business needs.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Director of Operations- Executive
AdventHealth Medical Group
Tampa, FL
09.2024 - Current
- Leading Ambulatory practices in five counties with currently sixty five providers and growing within the West Florida Division of Advent Health Medical Group.
- Streamline operational workflows to enhance patient care delivery and satisfaction.
- Collaborate and implement process improvements resulting in increased efficiency across departmental functions.
- Lead cross-functional teams to implement strategic initiatives and improve service delivery.
- Establish performance metrics to monitor progress and drive continuous improvement initiatives.
- Coordinate with executive leadership on long-term strategic planning for operational growth. Represents the service line during each step of the recruitment process, identifying and communicating the need for new providers and monitoring recruitment triggers.
- Focuses on consumer experience through oversight and accountability of performance, managing action plans.
- Delivers on Team Member Promise through team leadership development conversations, overseeing team engagement action plans, and ensuring compliance with mandatory training requirements.
Administrator
MEDNAX
Sunrise, FL
06.2016 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Accomplished net increase in revenue by $ 1.3M within 12 months through collaboration and implementation of change management needs, including but not limited to staffing, workflow process improvements, adding additional available appointment slots for patient access.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed effective improvement plans in alignment with goals and specifications.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Reduced overhead costs through careful budget management and resource allocation.
- Optimized customer experience by delivering superior services and effectively collaborating and implementing helpful techniques to increase patient satisfaction
- Collaborated with senior leadership to define long-term vision and strategic objectives for the organization.
- Developed and executed strategic initiatives by collaborating with cross-functional teams, leading to increased market share and profitability.
Administrator
BayCare Medical Group
Tampa, FL
11.2005 - 06.2016
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Collaborated and implemented techniques to increase Patient Satisfaction percentile ranks by 99%.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Implemented improvements in office procedures to streamline daily tasks for multiple offices/ specialties. including General & Trauma Surgery, Breast Surgery, Neurosurgery, Orthopedics both Adult and Pediatrics, Cardiology.
Operations Manager
Oncology Physicians
Clearwater, FL
11.2003 - 11.2005
- Streamlined patient flow processes, enhancing operational efficiency and reducing wait times.
- Implemented inventory management systems, optimizing resource allocation and minimizing waste. Increased net revenue of $500,000 + from reduced waste with implementation of Pyxis machine for utilization of oncology medications.
- Led cross-functional teams to develop and execute strategic initiatives, improving patient care delivery.
- Managed compliance with regulatory standards, ensuring adherence to safety protocols and quality assurance measures.
- Oversaw budget management processes, aligning resources with organizational goals to achieve financial sustainability.
- Developed and implemented strategies to maximize customer satisfaction.
- Oversight of Operations for both Medical and Radiation Oncology practices.
Education
MBA - MBA/ MHA
Western Governors University
Salt Lake City, UT12-2025
Skills
- Strategic planning and execution
- Operational efficiency
- Decision-making
- Teamwork and collaboration
- Business leadership
- Budget development
- Business growth initiatives
- Effective leader
- Business development
- Marketing strategies
- P&L management
- Performance improvements
- Employee motivation
Certification
- FACMPE Fellow of the American College of Medical Practice Executives
- CMPE Certified Medical Practice Executive
- CPPM Certified Physician Practice Management
Timeline
Director of Operations- Executive
AdventHealth Medical Group
09.2024 - Current
Administrator
MEDNAX
06.2016 - 09.2024
Administrator
BayCare Medical Group
11.2005 - 06.2016
Operations Manager
Oncology Physicians
11.2003 - 11.2005
MBA - MBA/ MHA
Western Governors University