Roxanna Sosa
Elgin,IL
Summary
Proven leader and effective communicator, excelled as Crew Lead at Panda Express, enhancing team productivity and customer satisfaction. Skilled in multitasking, organization, and customer service, consistently delivering quality outcomes. Demonstrated expertise in time management and attention to detail, significantly improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Crew Members
Chipotle
12.2024 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Lead
Panda Express
01.2020 - 02.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Attention to detail
- Customer engagement
Languages
Spanish
Professional Working
Timeline
Crew Members
Chipotle
12.2024 - Current
Crew Lead
Panda Express
01.2020 - 02.2023