Roxanna Trent
El Paso,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Claire's Stores Inc. Excelled in problem-solving and multitasking, significantly improving store efficiency. Skilled in Microsoft Word and adept at fostering positive customer relations, demonstrating a commitment to excellence and results.
Overview
8
8
years of professional experience
Work History
Store Manager
Claires Stores Inc
El Paso, TX
11.2022 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Office Manager
Interpross Llc
El Paso, TX
05.2022 - 11.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Manager
The Children's Place
El Paso, TX
05.2016 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelors - Criminal Justice
The University of Texas At El Paso
El Paso, TX06.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Microsoft Word
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Claires Stores Inc
11.2022 - 07.2024
Office Manager
Interpross Llc
05.2022 - 11.2022
Assistant Manager
The Children's Place
05.2016 - 10.2021
Bachelors - Criminal Justice
The University of Texas At El Paso