Roxanna Trevino
Uhland,TX
Summary
Dynamic 911 TeleCommunications Specialist with extensive experience at Travis County Sheriff's Office, adept at network troubleshooting and data entry. Proven ability to manage high-stress situations while maintaining professionalism. Skilled in conducting background checks and utilizing law enforcement databases, ensuring timely and effective emergency response.
Telecommunications professional with robust experience in network management, systems optimization, and troubleshooting. Adept at collaborative team environments and delivering consistent results. Known for adaptability, reliability, and expertise in telecommunications infrastructure, VoIP systems, and signal processing. Strong strategic thinker with focus on operational efficiency and client satisfaction.
Overview
21
21
years of professional experience
Work History
911 Telecommunication Specialist
Travis County Sheriff's Office
Austin, TX
03.2016 - Current
- Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment.
- Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call.
- Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal, NCIC, TCIC and TLETS.
- Maintains databases, conducts research and runs inquiries on persons while following rules, regulation's and policies.
- Operates a radio system in accordance with FCC rules and regulations.
- Answers emergency 9-1-1 calls as well as non-emergency while ensuring appropriate Law Enforcement response.
- TCIC/NCIC Certification (Texas/National Crime Information Center
- TLETS/NLETS Certification - Texas Department of Public Safety
- Master Telecommunications Operator License
Background Investigator
Val Verde County Sheriff's Office
Del Rio, TX
04.2009 - 06.2015
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports on background findings.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Conduct Pre-Employment /Annual checks on all correctional staff as well as prospective Peace Officer applicants.
- Compiled and delivered annual Racial Profiling Report to Department of Public Safety.
- Experienced in handling and processing criminal evidence.
- Ensured accuracy in reports through direct collaboration with Patrol Lieutenant and Officers.
- Streamlined case jacket preparation process for legal entities such as District and County Attorneys' Offices.
Dispatcher
Dimmit County Sheriff's Office
Carrizo Springs, TX
01.2007 - 09.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Dispatched for Police, Fire, EMS as well as law enforcement.
- Warrant Entry, modification and clearing of local and national databases.
- Facilitate incoming calls by interacting with crime victims and witnesses requiring police intervention.
Telecommunications Operator
Uvalde Police Department
Uvalde, TX
07.2004 - 12.2005
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Obtained and provided Criminal History information, vehicle and driver information returns via two-way radio.
- Used multiple law enforcement databases and CAD systems.
Education
High School Diploma -
Carrizo Springs High School
Carrizo Springs, TX05-2001
Skills
- Network troubleshooting
- Background checks
- Data entry
- Microsoft Office
- Use of Peripheral Devices
- Unified communications
- Customer support
- Network security
- VoIP systems
- Switching systems
Timeline
911 Telecommunication Specialist
Travis County Sheriff's Office
03.2016 - Current
Background Investigator
Val Verde County Sheriff's Office
04.2009 - 06.2015
Dispatcher
Dimmit County Sheriff's Office
01.2007 - 09.2008
Telecommunications Operator
Uvalde Police Department
07.2004 - 12.2005
High School Diploma -
Carrizo Springs High School