Roxanne Alaniz
Mission,TX
Overview
18
18
years of professional experience
Work History
Clinical Coordinator
Doctors Hospital Renaissance RMF
McAllen, TX
12.2024 - Current
- Worked closely with clinic administrators to maintain a safe, clean and well organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Open communication through out the office on doctor protocol and schedule changes
Switchboard Operator/Switchboard Lead/Administrative Assistant
Valley Ear Nose & Throat
McAllen, TX
03.2012 - 12.2024
- Streamlined administrative tasks such as message taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem solving approaches with callers concerns or complaints.
- Schedule template building, managed multiple doctor and clinic location schedules and altered changes with medical program.
- Managed out sourced call center, daily clinic updates and changes. Organized weekly meetings to address patient feedback and improvement suggestions, along with Q&A assessment.
- Organized multiple doctor on call schedule on a monthly basis for upper and lower valley by provider.
Receptionist
St. Marie Clinic
Mission, TX
05.2007 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones and directed incoming calls to correct offices.
- Data entry, updated patient demographics along with insurance verification.
- Process and register patients for consultation visit.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX05-2006
Skills
- Problem solving
- Skills management
- Staff trainer
- Critical thinking
- Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Coordinator
Doctors Hospital Renaissance RMF
12.2024 - Current
Switchboard Operator/Switchboard Lead/Administrative Assistant
Valley Ear Nose & Throat
03.2012 - 12.2024
Receptionist
St. Marie Clinic
05.2007 - 08.2010
High School Diploma -
Veterans Memorial High School