Roxanne Apfel
Ormond Beach
Summary
Dynamic leader with proven expertise in customer service management and attention to detail, honed at Best Convenience Corp 2 / 7 Eleven. Excelled in streamlining operations, enhancing customer satisfaction, and mentoring teams for peak performance. Skilled in inventory control and problem-solving, achieving significant improvements in efficiency and client relations.
Overview
9
9
years of professional experience
Work History
Store Manager
Best Convenience Corp 2 \ 7 Eleven
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Inventory Specialist
WIS
08.2019 - 09.2021
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
New Construction Cleaner
Remar Cleaning
04.2016 - 04.2018
- Enhanced project efficiency by completing thorough cleaning of newly constructed sites in a timely manner.
- Contributed to the success of construction projects by efficiently removing debris and preparing spaces for final inspection.
- Demonstrated adaptability by mastering various cleaning techniques for different types of materials used in new constructions.
- Ensured client satisfaction by providing exceptional attention to detail while cleaning new construction sites.
Education
High School Diploma -
Palm Bay High School
101 Pirate Ln. Melbourne , Fl. 3290105-1997
Skills
- Customer service
- Attention to detail
- Vacuuming floors
- Problem-solving
- Teamwork and collaboration
- Customer relations
- Multitasking and organization
- Customer service management
Timeline
Store Manager
Best Convenience Corp 2 \ 7 Eleven
04.2022 - Current
Inventory Specialist
WIS
08.2019 - 09.2021
New Construction Cleaner
Remar Cleaning
04.2016 - 04.2018
High School Diploma -
Palm Bay High School
Similar Profiles
Alyona KononchukAlyona Kononchuk
Cashier, Stocker at 7-eleven Convenience StoreCashier, Stocker at 7-eleven Convenience Store
McKaila McKenneyMcKaila McKenney
Sales Associate at A-Plus Convenience/ 7-ElevenSales Associate at A-Plus Convenience/ 7-Eleven
Mirah CorneliusMirah Cornelius
Sale Associate at 7-eleven Convenience StoreSale Associate at 7-eleven Convenience Store