Roxanne Armstrong
Oakhurst
Summary
Detail-oriented front desk receptionist known for exceptional time management and communication skills. Proven ability to maintain accurate records and streamline processes, ensuring high levels of patient satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Front Support
Camarena Health
Oakhurst, CA
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Receptionist
Oakhurst Physical Therapy
Oakhurst, CA
01.2022 - 01.2024
- Greeted and assisted patients, ensuring a welcoming environment for all visitors.
- Managed appointment scheduling, optimizing front desk workflow and patient flow efficiency.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Coordinated patient communications, addressing inquiries and resolving issues promptly for enhanced satisfaction.
- Supported billing processes by verifying insurance information and collecting payments efficiently.
- Trained new front desk staff on protocols, enhancing team performance and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
CNA
John C Fremont Hospital
Mariposa, CA
07.2019 - 01.2022
- Administered direct patient care, including hygiene assistance and mobility support.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted in planning and implementing individualized patient care plans.
- Maintained accurate patient records in electronic health systems.
- Trained new staff on best practices for patient care and safety protocols.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline workflows.
- Implemented infection control measures, ensuring compliance with hospital standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Secratary
Mariposa High School
Mariposa, CA
02.2021 - 12.2021
- Managed scheduling and coordination of meetings for faculty and administration.
- Developed and maintained efficient filing system for student records and administrative documents.
- Assisted in preparation of school communications, including newsletters and announcements.
- Facilitated communication between parents, students, and staff to enhance engagement.
- Streamlined office procedures to improve workflow efficiency across administrative tasks.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
Education
Associate of Science - Medical Administration Assistant
Madera Community College
Madera, CA05-2023
High School Diploma -
Lemoore High Achool
Lemoore, CA06-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Front Support
Camarena Health
01.2024 - Current
Front Desk Receptionist
Oakhurst Physical Therapy
01.2022 - 01.2024
Secratary
Mariposa High School
02.2021 - 12.2021
CNA
John C Fremont Hospital
07.2019 - 01.2022
Associate of Science - Medical Administration Assistant
Madera Community College
High School Diploma -
Lemoore High Achool