Roxanne Cooper
Brightview Health
CINCINNATI,OH
14
years of professional experience
Compassionate counselor and dedicated professional Experienced in collaborating with multidisciplinary teams to implement effective treatment strategies for patient and ensuring patient satisfaction. Proven ability to collaborate effectively within team to achieve impactful results. Dependable with focus on active listening, empathy, and problem-solving skills. Committed to have a safe and supportive environment.
Work History
Counselor
11 Months- Provided emotional support to patients, provided a safe environment for open communication.
- Developed individualized treatment plans based on patients' assessments.
- Conducted regular check-ins to monitor patients' progress and adjust interventions as needed.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients
- Documented patient interactions and treatment outcomes, maintaining accurate records as required.
- Engaged in continuous training.
- Facilitated group therapy sessions.
- Implemented crisis intervention strategies, ensuring immediate support during critical situations.
- Assisted patients in setting realistic goals, developing safety plans, and monitoring progress towards achievement.
- Improved patients' satisfaction through consistent communication, empathy.
- Advocated for patients' needs, connecting them with community resources.
- Utilized motivational interviewing techniques to encourage positive change.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
Patient Service Representative
7 Months- Managed patient scheduling and appointments.
- Processed insurance authorizations, ensuring compliance with policies.
- Coordinated communication.
- Educated patients on treatment options and follow-up care instructions effectively.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Center Director
12 Years 2 Months- Oversaw daily operations, ensuring compliance with state regulations and organizational standards.
- Mentored and trained staff to foster professional development and operational excellence.
- Collaborated with parents and community stakeholders to strengthen program support and student success.
- Developed and implemented curriculum enhancements to improve student engagement and learning outcomes.
- Led team meetings focused on best practices, promoting a culture of continuous improvement among staff.
- Kept facility in compliance with all applicable standards and laws.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Managed center budget.
- Managed and motivated employees to be productive and engaged in work.
Education
Chemical Dependency Counselor - Substance Use
High School Diploma
Skills
Building rapport
Client advocacy
Behavior monitoring
Crisis response
Psychoeducation
Anger management
Treatment Planning
Biopsychosocial assessments
Empathy development
Relapse prevention
Suicide prevention
Multicultural competence
Motivational interviewing
Care planning
Case management proficiency
Timeline
Counselor
Brightview Health
09.2025 - CurrentRead More
Patient Service Representative
Brightview Health
02.2025 - 09.2025Read More
Center Director
Youthland Academy
10.2012 - 12.2024Read More
Ohio Chemicial Dependency Board
Chemical Dependency Counselor from Substance Use
Read More
Loveland High School
High School Diploma
Read More