Roxanne Crooks
Yonkers,NY
Summary
As a customer Service Representative I will bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty to this company or employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Floss and Gloss Dental
2018.03 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Dental Assistant
Bliss Dental and Medical
2016.02 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Diploma - Health Care
Learning Institute
Spanish Town Jamaica 06.2015
High School Diploma -
Albert Town High
Trelawny Jamaica06.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
Certification
Diploma Specialist in Health Care
reading and enjoying interacting with peoples
reading leisure and traveling magazines and communicating with customers
Timeline
Customer Service Representative
Floss and Gloss Dental
2018.03 - Current
Dental Assistant
Bliss Dental and Medical
2016.02 - Current
Diploma - Health Care
Learning Institute
High School Diploma -
Albert Town High
Diploma Specialist in Health Care
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