Summary
Overview
Work History
Education
Skills
Certification
reading and enjoying interacting with peoples
Timeline
Generic

Roxanne Crooks

Yonkers,NY

Summary

As a customer Service Representative I will bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty to this company or employer.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Floss and Gloss Dental
03.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Dental Assistant

Bliss Dental and Medical
02.2016 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Education

Diploma - Health Care

Learning Institute
Spanish Town Jamaica
06.2015

High School Diploma -

Albert Town High
Trelawny Jamaica
06.1993

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Customer Relations

Certification

Diploma Specialist in Health Care

reading and enjoying interacting with peoples

reading leisure and traveling magazines and communicating with customers

Timeline

Customer Service Representative

Floss and Gloss Dental
03.2018 - Current

Dental Assistant

Bliss Dental and Medical
02.2016 - Current

Diploma - Health Care

Learning Institute

High School Diploma -

Albert Town High

Diploma Specialist in Health Care

Roxanne Crooks