Katia Madrigal
Joliet,IL
Summary
Detail-oriented professional with a proven track record at Floss Family Dental. Adept in managing high-volume tasks and enhancing customer satisfaction. Fluent in two languages and skilled in effective communication. Excels in resolving billing discrepancies and fostering positive client relationships. Significantly optimizes office workflow and enhances the patient experience.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Floss Family Dental
11.2022 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to HIPPA guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Accurately collected patient payments.
- Properly end the working day using software and deliver deposit to the bank.
- Acquired full scope of dental insurance benefits.
Billing Specialist
Heart Care Centers of Illinois
02.2022 - 08.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
Front Desk/billing Specialist
Pain and Spine Institute
12.2020 - 11.2021
- Welcomed patients professionally and warmly during check-in.
- Processed large quantities of phone inquiries.
- Answered patient inquiries before and after appointments.
- Scheduled patients precisely with designated providers.
- Thoroughly examined denied claims.
- Handled daily communication with medical insurers to address claim denials.
- Processed patient payment transactions.
Education
High School Diploma -
Joliet Central
Joliet, IL05.2017
Skills
- Detail-Oriented Approach
- Effective Communication
- Fluent In Two Languages
- Effective Time Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Floss Family Dental
11.2022 - Current
Billing Specialist
Heart Care Centers of Illinois
02.2022 - 08.2023
Front Desk/billing Specialist
Pain and Spine Institute
12.2020 - 11.2021
High School Diploma -
Joliet Central
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