Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Roxanne Frewin

Calgary,AB

Summary

  • Extremely focused and very responsible individual that guarantees to contribute strongly within a customer service role and other open positions that require an enthusiastic, and charismatic worker with quality communications skills, and an ideal work ethic.
  • Communications: Excellent proficiency in communicating both orally and in written form, work instructions and relaying important information in an understandable way to coworkers and others in the common workplace.
  • Organizational Skills: Exceptional abilities in managing and acquiring information and/or materials for projects and other sort of events. Proficient in basic writing programs (Excel Sheets, Word, PowerPoint, etc..), quick at learning new software programs.
  • Helpful Hospitality: Professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. As well as accommodating to customers of disabilities or language barriers.
  • Teamwork: Gets along very easily with different learning and brain types, including finding ways for people with disabilities to be included in group work.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager & Facilities Manager (Health and Safety)

McDonalds
10.2023 - Current
  • Monthly task of performing and reporting safety procedures as well as upkeep of safety equipment and safety details in order to maintain health and safety of staff and customers.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Managing workers effectively through day shifts as well as night shifts while keeping up with demand of crowds and orders.
  • Accurately handled large amounts of cash such as counting, balancing drawers, managing back up money in safes and Guarda bags with daily profits.

Guest Experience Leader

McDonalds
01.2021 - 10.2023
  • Managing customer experience, such as lobby cleanliness and order accuracy as well as dealing with crowds of customers and preparing large orders in quick succession.
  • Working the front counter, and supervising delivery and mobile service orders in fast and orderly fashion with accurate results.
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.

Education

High School Diploma -

E.P Scarlett High School
Calgary, AB
05.2020

Skills

  • Guest Experiences Proficiency
  • Cash Handling
  • Energetic and Enthusiastic
  • Customer Service Expertise
  • Adaptable and Flexible
  • Goal-Driven
  • Corrective Actions
  • Health and safety
  • Floor Management

Certification

  • Standard First Aid CPR AED Level C, 01/10/24
  • Food Safety Certified, 09/20/24
  • WHMIS Certification

Volunteer Experience

  • Stage Manager & Assistant Stage Manager, Calgary, AB, 09/2018, 01/2020, Stage Managing grade 12 One Act Productions, recording actors/actresses' attendances, acquiring props and set pieces for plays, managing stage set ups, monitoring the advancing of plays creation by suggesting improvements through notes made by observing each rehearsal.
  • Drama Productions, E.P. Scarlett - Stage Managing & Assistant Stage Manager, 01/2018, 01/2019, Previously provided assistance with the school E.P Scarlett's theatre productions as an Assistant Stage Manager for One Acts, and Stage Manager last year by managing props, helping with the creation of the productions, attendance of actors/actresses during rehearsals, and managing set changes during shows and rehearsals, writing and giving constructive criticism on details of the play during rehearsal, calling cues during showtime, and helping paint sets, etc.

Timeline

Shift Manager & Facilities Manager (Health and Safety)

McDonalds
10.2023 - Current

Guest Experience Leader

McDonalds
01.2021 - 10.2023

High School Diploma -

E.P Scarlett High School

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