Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roxanne Galan

Midland,TX

Summary

Dedicated Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

9
9
years of professional experience

Work History

Bond Agent/Office Administrator

Judy's Bonding
05.2020 - 08.2023
  • Maintain inventory and complete month end data entry
  • General administrative support for the department including but not limited to answering phones, word processing and managing expense accounts
  • Reading and interpret documents such as court dockets, motions, affidavits, orders, and jail records
  • Gained strong data entry experience
  • Expert in Microsoft Office
  • Excellent in Google Suite
  • Orders, receives, and maintains office supplies
  • Answer and direct multiple phone calls in a professional manner
  • Perform various administrative tasks, such as but not limited to, filing, photocopying, and faxing
  • Maintain a clean and organized work area
  • Ability to multitask and prioritize tasks effectively
  • Incomparable attention to detail
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.

Assistant Manager • Desk Agent

Red Roof Inn Amarillo
06.2015 - 04.2020
  • Scheduling staff work weeks
  • Payroll and direct billing accounts
  • Responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues
  • Using communication skills to ensure guest experience is pleasant
  • Supervised over employees in housekeeping, maintenance and front desk agents
  • Proficient in RediStay or Wynguest
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Help prepare for forecasts and audits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Guest Representative • Night Audit

Days Inn By Wyndham
11.2014 - 06.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Check in guests, answer phones and take reservations
  • Respond to guest complaints, requests and emergencies and resolved in a prompt and courteous manner.
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Help prepare for forecasts and audits.

Education

Obtaining An Associate's Degree - Paralegal Studies

Odessa College
Odessa, TX
05.2024

High School Diploma -

Midland High School
Midland, TX
06.2010

Skills

  • Night Audit
  • Assistant Manager Experience
  • Office Management
  • Cleaning Experience
  • Front Desk
  • Guest Services
  • Microsoft Office
  • Accounts Receivable
  • Microsoft Outlook
  • Microsoft Windows
  • Accounts Payable
  • Operating Systems
  • Data Entry
  • Microsoft Excel
  • Multi-line Phone Systems
  • Payroll
  • Google Suite
  • Expense Validation
  • Statistical Analysis
  • Bilingual
  • Deposit Collection
  • Time Management
  • Record Releases
  • Maintaining Accounting Ledger
  • Inventory Supplies
  • Enforce Policies
  • Staff Training

Languages

Spanish
Professional Working

Timeline

Bond Agent/Office Administrator

Judy's Bonding
05.2020 - 08.2023

Assistant Manager • Desk Agent

Red Roof Inn Amarillo
06.2015 - 04.2020

Guest Representative • Night Audit

Days Inn By Wyndham
11.2014 - 06.2015

Obtaining An Associate's Degree - Paralegal Studies

Odessa College

High School Diploma -

Midland High School

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Roxanne Galan