Roxanne M. Quetschke

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted coworkers and staff members with special tasks on daily basis.

• Enhanced customer satisfaction by promptly addressing inquiries and assisting with product selection.
• Maintained accurate inventory levels through consistent monitoring and timely reordering of items.
• Reduced out-of-stock instances by conducting regular inventory checks and reporting discrepancies promptly.
• Facilitated smooth stock rotation by regularly checking expiration dates and removing expired items from shelves promptly.
• Worked as a team member to effectively unload trucks and palletize by department

• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Assisted students in mastering subject material and preparing for tests.
• Collaborated with other educators to plan and review instruction.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Developed lesson plans to align with grade-level standards and objectives.
• Supervised lunchroom and recess activities.
• Worked as student aide in Special Education Classroom

• Reviewed invoices for accuracy and completeness prior to issuing payments.
• Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
• Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
• Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.

• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Worked flexible schedule and extra shifts to meet business needs.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

I pulled reports from a software application created by the company for the department I worked in and then inserted it into an Excel file.

I looked for needed invoices on the different companies' websites, downloaded and saved the document.

I entered the information from each bill into the software and created a check request for the accounting department.

Oversaw filed engineer storage units all over the US, Canada, and also in Puerto Rico. When it came time to renew the storage unit I would work with the field engineer, his supervisor, and the manager to decide if this storage facility was still in our best interest. Requested invoice from storage facility and put through request to have it paid for another 12 months.

Looked through field engineers notes in our work order system to verify if the onsite visit was billable and if so, make sure that it was being billed properly. Worked with the field engineers to correct mistakes and also when they had problems entering their time.

Used Excel to keep track of all the warehouse information. Also all our reports were in Excel. Went through weekly reports and double checked that we were billing customers correctly.
Used email templates to send emails to billing regarding whether or not a customer should be billed for shipping and handling.

Made sure that the toner sent out was billed and also when it was returned gave credit to the correct customer.

Did all the necessary requests for the new field engineers hired to make sure that they got all of the needed tools and equipment to work in the field. Also, worked with our travel department to get flights for them and also worked with the hotel to make sure they had a room for the month that they are here in training. Processed all the necessary emails and paperwork when a field engineer was either terminated or when they resigned.

Accomplishments:

Rewrote all the policies for New field engineer hires, engineer terminations, toner processes, storage unit renewals, weekly billing reports, and a few specialized processes that I did. Cleaned up the toner files so it was easier if we needed to audit a particular customer. Redid all the Outlook Email templates that were used regularly

• I explained policies and procedures to citizens regarding water bill questions.
• Also, I received and entered payments into computer systems.
• Created a variety of documents for in Word and Excel for co-workers.
• ACCOMPLISHMENT: Created flyers, billing invoice template, and edited document to pull information from specific Excel file.

• I was the department head for general merchandise; I would check in merchandise after delivery and then stock shelves.
• I also helped out in Health and Beauty with stocking shelves and checking in merchandise.
• I would help customers locate merchandise when needed.
• I was also the head cashier during the day.
• ACCOMPLISHMENT

• I generated daily officer complaint forms and letters to citizens regarding towed cars.
• I would explain policies, procedures, and the regulations regarding towed cars and City ordinances about towed vehicles I would go monthly to do the abandoned vehicle auctions the city put the vehicles left in their position too long.
• I also did data entry of vehicle accident officers responded to.
•  ACCOMPLISHMENT

• I quoted and explained policies and procedures to customers regarding auto and home insurance policies.
• I received and entered payments into computer systems and each day would deposit the money at the bank.
• ACCOMPLISHMENT: Studied for and passed my insurance producer license.

• I did data entry at a medical software company on a temporary basis at various times.
• ACCOMPLISHMENT: I was personally requested by the company to come back to work based on my performance.

• I assisted technicians and service consultants while taking automotive classes.
• I performed mostly oil changes and minor engine repairs.
• I reorganized the filing system for the service department so requisition orders could be found ACCOMPLISHMENT: I was always eager to learn from the technicians and whenever possible I would help them out.