Roxanne Grier
Albany,OR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Resident storage facility manager
The Storage Depot
Albany, Oregon
04.2023 - Current
- Monitored facility occupancy levels to optimize space utilization and enhance tenant satisfaction.
- Managed front desk operations, customer rentals, and move-in paperwork to streamline processes and improve customer experience.
- Coordinated delinquent account notices, conducted lock checks, and followed up on rentals to maintain revenue flow and tenant compliance.
- Handled tenant inquiries, lease changes, and account updates at storage depot.
- Monitored gate access, alarms, and facility security throughout daily shifts.
- Clean and make vacated units rent ready
- Market studies
Office Manager
Sweeney Plumbing
Sisters, Oregon
04.2014 - 04.2023
- Managed office operations for Sweeney Plumbing, coordinating daily administrative workflows.
- Scheduled plumbing service calls and dispatched technicians to customer locations.
- Answered customer calls and provided clear support for plumbing service requests.
- Processed invoices, payments, and billing records for plumbing jobs.
- Maintained office files, permits, and service documentation for compliance.
Education
Cma - Medical Assistant
Anthem College
Beaverton, OR 10.2011 - 06.2012
Skills
- Property management
- Occupancy management
- Delinquency processing
- Facility security
- Accounts receivable
- Customer support
- Office administration
- Vendor coordination
- Attention to detail
- Time management
- Effective communication
Timeline
Resident storage facility manager
The Storage Depot
04.2023 - Current
Office Manager
Sweeney Plumbing
04.2014 - 04.2023
Cma - Medical Assistant
Anthem College
10.2011 - 06.2012