Roxanne Holgate
Calabash,NC
Summary
Adept at fostering team unity and enhancing customer satisfaction, I significantly improved store operations at Metropolis Spa Salon through meticulous attention to detail and effective communication. My expertise in sales promotion and employee training, coupled with a proven track record in multitasking and problem-solving, positions me as a dynamic leader committed to continuous improvement.
Love animals and people
Overview
26
26
years of professional experience
Work History
Closing Shift Manager
Metropolis Spa Salon
Princeton, NJ
01.2007 - 12.2023
- Ensured safety compliance by conducting regular audits of store equipment, facilities, and staff practices during closing shifts.
- Promoted a positive work environment by recognizing outstanding performance among team members during closing hours.
- Assisted in maintaining up-to-date knowledge of industry trends and best practices, ensuring that the store remained competitive during closing hours.
- Increased sales during closing hours by implementing targeted promotions and upselling strategies for staff members.
- Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
- Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
- Enhanced staff performance by conducting regular training sessions focused on skill development and teamwork.
- Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.
- Optimized staffing schedules to maximize productivity while minimizing labor costs during closing hours.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
- Maintained cleanliness standards throughout the store by delegating tasks effectively among team members during the closing shift.
- Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
- Enhanced communication between management and staff through regular meetings focused on updates, concerns, and feedback from closing shifts.
- Served as liaison between guests, sales team, and operations department, ensuring clear communication throughout each stage of the reservation process.
- Coordinated group bookings seamlessly, working closely with event planners and conference organizers to ensure successful events.
- Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients.
- Assisted in resolving customer issues promptly, ensuring a positive resolution that maintained client loyalty.
- Implemented detailed training programs for new hires, enhancing their understanding of company policies and procedures related to booking processes.
- Reduced booking errors by implementing a thorough cross-checking system for all reservations.
- Ensured accurate record-keeping through diligent data entry and management in booking software systems.
- Facilitated smooth check-in experiences for guests by preparing necessary documentation ahead of time.
Cashier
Foodarama Markets
Hamilton Square, NJ
11.2004 - 05.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
Cracker Barrel Old Country Store
Hamilton Square, NJ
03.2002 - 06.2003
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Dog Bather
Diane’s Groom Room
Ewing, NJ
05.2001 - 12.2001
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
Animal Care Specialist
Precious Pets
Ewing, NJ
09.1997 - 09.2000
- Developed strong bonds with individual animals through consistent interaction and trust-building exercises, enhancing overall quality of life within the facility.
- Collaborated with researchers studying various aspects of animal behavior in captivity, providing essential data for scientific studies.
- Implemented behavioral training programs for animals, allowing for safer handling during medical procedures and public presentations.
- Enhanced animal well-being by conducting regular health assessments and administering appropriate medical treatments.
- Maintained clean habitats by following strict sanitation protocols, minimizing the spread of disease among animal populations.
- Administered prescribed medications accurately and timely, improving overall health outcomes of treated animals.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Performed the clipping of nails and flight feathers on birds.
Education
NA - Nursing/Business
Mercer County Community College
West Windsor, NJHigh School Diploma - Work Program
Ewing High School
Ewing, NJ06.1980
Skills
- Employee Training
- Delegation Abilities
- Store maintenance
- Sales Promotion
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Leadership
- Adaptability and Flexibility
- Customer Service Management
- Customer Relations
- Scheduling
- Continuous Improvement
- Written Communication
- Adaptability
- Management Team Building
- Time management abilities
- Operations Management
- Active Listening
- Effective Communication
- Excellent Communication
Affiliations
Former Deacon of Hopewell Presbyterian Church, Hopewell, NJ
Member Princeton First Aid and Rescue Squad Ladies Auxiliary
Member Elks #2129 Princeton, NJ
Timeline
Closing Shift Manager
Metropolis Spa Salon
01.2007 - 12.2023
Cashier
Foodarama Markets
11.2004 - 05.2005
Retail Sales Associate
Cracker Barrel Old Country Store
03.2002 - 06.2003
Dog Bather
Diane’s Groom Room
05.2001 - 12.2001
Animal Care Specialist
Precious Pets
09.1997 - 09.2000
NA - Nursing/Business
Mercer County Community College
High School Diploma - Work Program
Ewing High School