ROXANNE INCE
Newark,New Jersey
Summary
Dedicated travel professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hoping to bring my skills back to the Airline industry. I have worked with both domestic and international airlines , and would love to again.
Overview
17
17
years of professional experience
Work History
Executive Travel Counselor
American Express, Global Business Travel
Newark, NJ
06.2003 - 07.2020
- Utilized digital task management to support sales process.
- Participated in travel industry programs and product and supplier training.
- Provided outstanding customer service through product knowledge, industry news and destination expertise.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Bachelor of Arts - Government And Politics
University of The West Indies
Trinidad & TobagoSkills
- Client Relationships
- Travel Itineraries
- Client Records
- Building Strong Relationships
- Data Communications
- Multitasking Proficiency
- Customer Satisfaction
- Hotel Booking
- Foreign Country Regulations
- Transportation Booking
- Travel and Accommodations Explanation
- Vendor Records
Timeline
Executive Travel Counselor
American Express, Global Business Travel
06.2003 - 07.2020
Bachelor of Arts - Government And Politics
University of The West Indies
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