Keora Willis
Customer Service Associate
Clarksville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
Travel Agent
Archer Travel
La Crescenta, CA
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Preschool Assistant Teacher
Mudd Pie and More
Clarksville, TN
06.2015 - 09.2015
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Encouraged children to interact with each other and participate in group activities.
- Taught children with creative approaches, methods, and techniques.
Food Service Worker
SOUTHERN KITCHEN
Knoxville, TN
09.2013 - 01.2014
- Also was in charge of stocking and cleaning on slow days.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
General
Tennessee High School For Deaf
09.2012 - 05.2013
High School Diploma -
West Creek High School
2009.08 - 2012.08
Skills
- Demonstrating customer service skills in a call center setting
- Customer Satisfaction
- Special Needs Clients
- Business Growth
- Process Payments
- Coordinate Events
- Travel Bookings Processes
- Sensitive Information Handling
- Accurate Reporting
- Customer Referrals
- Computer Software
- Promotional Materials
- Business Operations
- Ground Transportation
- Revenue Generation
- Airline Rules
- Market Trend Analysis
- International and Domestic Travel
- Operational Efficiency
- Travel Accommodations
- Hotel Booking
- Brand Awareness
- Effective Customer Communication
- Special Events
- Client Relationships
- Corporate Travel
- Client Inquiries
- Customer Needs Assessments
- Customer Accounts Management
- Microsoft Excel
- Data Communications
- Client Support
- Loyalty Programs
- Assignment of Benefits
- Client Requirements
- Team Goals
- Commission Tracking
- Records Management Systems
- Regulatory Requirements
- Cancellation Policies
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Travel Agent
Archer Travel
07.2023 - Current
Preschool Assistant Teacher
Mudd Pie and More
06.2015 - 09.2015
Food Service Worker
SOUTHERN KITCHEN
09.2013 - 01.2014
General
Tennessee High School For Deaf
09.2012 - 05.2013
High School Diploma -
West Creek High School
2009.08 - 2012.08
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