Roxanne Johnson
Daytona Beach
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Head Cashier
Phantom Fireworks
Daytona Beach
05.2023 - Current
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
- Helped with purchases and signed customers up for rewards program.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Helped customers find specific products, answered questions, and offered product advice.
Office Specialist
Volusia County Schools
Daytona Beach
08.2021 - Current
- Updated customer accounts information in database systems as required.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Answered and directed incoming calls to appropriate personnel.
- Prepared presentations using Microsoft Office Suite software applications.
- Organized and maintained office files, records, and documents.
- Provided administrative support to multiple departments within the organization.
- Scheduled meetings and conference calls for staff members as requested.
- Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Greeted visitors upon arrival in the reception area.
- Directed clients and guests to correct departments, rooms, and staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered and directed phone calls to appropriate staff members.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Facilitated internal communication by distributing memos and announcements.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Organized and scheduled meetings and appointments for management.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Copied, sorted and filed records of office activities and business transactions.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Answered telephones, directed calls, and took messages.
- Typed, formatted and edited correspondence and other documents.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Trained staff members to perform work activities and use computer applications.
Senior Shift Leader
Cold Stone Creamery
Daytona Beach
04.2019 - 07.2022
- Collaborated with other departments to ensure smooth flow of operations between shifts.
- Created processes for streamlining operations and increasing efficiency.
- Resolved customer complaints in a timely manner.
- Identified opportunities for improving workflow processes within the shift team.
- Responded quickly to emergency situations in order to maintain a safe environment.
- Investigated incidents or accidents on the premises in order to determine root cause.
- Performed cash handling responsibilities such as deposits and balancing registers.
- Ensured compliance with safety regulations and standards.
- Conducted regular performance reviews with direct reports.
- Adhered to company policies regarding security measures, safety protocols.
- Assisted with interviewing potential new hires for the shift team.
- Organized and delegated daily tasks to shift staff.
- Mentored, trained, and evaluated team performance.
- Managed inventory levels, including ordering supplies as needed.
- Implemented procedures for tracking attendance, scheduling breaks.
- Provided support to employees during peak hours of operation.
- Delegated tasks to employees and monitored activities and task completion.
- Collaborated with team members to improve performance and implement training updates.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Monitored and maintained equipment to ensure operational efficiency.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Mainland High
Daytona Beach, FLSkills
- Cash handling
- Customer service
- Team leadership
- Inventory management
- Conflict resolution
- Payment processing
- Training staff
- Emotional intelligence
- Communication skills
- Merchandising
- Customer relations
- Employee engagement and motivation
- Cashier supervision
- Cash register operation
- Positive attitude
- Refunds and exchanges
- Store policies
Timeline
Head Cashier
Phantom Fireworks
05.2023 - Current
Office Specialist
Volusia County Schools
08.2021 - Current
Senior Shift Leader
Cold Stone Creamery
04.2019 - 07.2022
Mainland High