Roxanne Josey
Sumter
Summary
Dynamic professional with extensive experience in customer service and manufacturing, including a successful tenure at UniFirst. Proven ability to enhance team productivity through strong leadership and organizational skills. Skilled in quality inspection and child supervision, consistently fostering positive environments and achieving customer satisfaction.
Overview
39
39
years of professional experience
Work History
Babysitter
Self-employeed
Sumter
10.2022 - 07.2025
- Fostered a positive environment through patience and understanding with children.
- Supervised children during parents' absence to ensure safety and well-being.
- Updated parents on daily activities and addressed any concerning behaviors.
Hydraulic Press Operator
UniFirst
Sumter
03.2000 - 05.2022
- Operated steam, hydraulic, or other pressing machines to remove wrinkles from garments and flatwork items.
- Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.
- Hung, folded, and packaged finished articles to deliver to customers.
- Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
- Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Customer Service Representative
Goody's Family Clothing
Sumter
08.1998 - 10.2000
- Identified upselling opportunities by assessing customer needs and preferences.
- Maintained detailed records of customer interactions, transactions, and feedback for future reference.
- Provided accurate product and service information to enhance customer understanding.
- Responded to customer inquiries through phone, email, and chat in a timely manner.
Supervisor
Hardee's
Sumter
02.1986 - 03.1996
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Interviewed, hired, and trained new employees for production positions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Identified unsafe or unhealthy workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
Education
Some College -
Skills
- Manufacturing
- Stamping Press
- CNC
- Quality Inspection
- Packaging
- Welding
- Machining
- Maintenance
- Organizational skills
- POS
- Management
- Cash management
- Customer service
- Microsoft Word
- Quality Control
- Child supervision
Personal Information
Authorized To Work: US for any employer
Timeline
Babysitter
Self-employeed
10.2022 - 07.2025
Hydraulic Press Operator
UniFirst
03.2000 - 05.2022
Customer Service Representative
Goody's Family Clothing
08.1998 - 10.2000
Supervisor
Hardee's
02.1986 - 03.1996
Some College -
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