Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxanne Lopez

Oak Harbor

Summary

Proactive and goal-oriented professional with hands-on experience in facilitation, training, learning and development strategies, human resources, and staff management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Training and Personnel Coordinator

Morale, Welfare and Recreation (MWR) - Commander, Navy Installations Command (CNIC)
Naval Air Facility Atsugi Japan
02.2024 - Current
  • Serves as facilitator and/or producer for in-person and virtual events and classes, including New Employee Orientation, various personal development courses, and customer service classes.
  • Continually interacts with staff subject matter experts to identify, acquire, and/or create, revise, design, and develop course content for face-to-face, virtual, and hybrid delivery methods - ensuring compliance with United States Navy policies and procedures.
  • Manages administration of Learning Management System (LMS) operations, including establishing users in the system, training users, and providing data and reporting.
  • Acts as coordinator for Learning Platforms such as CNIC University, Total Workforce Management Services (TWMS), Microsoft Teams, and Adobe Connect.
  • Supports Human Resources (HR) and Personnel by providing customer service support and assistance to internal and external customers.
  • Assists HR in timekeeping matters to include entering data, updating timecards, running reports and performing pay period end processes.
  • Administration and development of spreadsheets and tracking systems to maintain compliance and accuracy of training requirements and HR/Personnel records for all MWR employees.
  • Maintained 100% in Training Compliance for over 200 employees at MWR.

Learning & Development Facilitator

USAA
San Antonio, TX
02.2017 - 03.2022
  • Led professional and thorough onboarding processes to help new hires (staff, managers and executives) adjust to company policies, procedures, processes, and culture.
  • Facilitation of New Employee Orientation administered in both physical and virtual training environment.
  • Developed and updated onboarding materials, keeping pace with changes to market place and company.
  • Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
  • Utilized various instructional technologies to enhance the delivery of content and facilitate meaningful learning experiences.

People Manager

Microsoft
San Antonio, TX
10.2013 - 10.2016
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Trained and guided team members to maintain high productivity and performance metrics by promoting a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures. Audited store operations and records in adherence to Microsoft compliance standards.

Education

Bachelor of Arts - Communication & Public Relations

Texas A&M University
Corpus Christi, TX
05.2012

Associate of Arts - Communication - Media (Radio/TV/Film)

Del Mar College
Corpus Christi, TX
12.2010

Skills

  • Facilitation and Classroom/Staff Management
  • Onboarding, Training, and Mentoring
  • Teamwork and Collaboration
  • Creative and Critical Thinking
  • Adaptability and Flexibility
  • Effective Communication

Certification

Adult and Pediatric First Aid/CPR/AED

Timeline

Training and Personnel Coordinator

Morale, Welfare and Recreation (MWR) - Commander, Navy Installations Command (CNIC)
02.2024 - Current

Learning & Development Facilitator

USAA
02.2017 - 03.2022

People Manager

Microsoft
10.2013 - 10.2016

Associate of Arts - Communication - Media (Radio/TV/Film)

Del Mar College

Bachelor of Arts - Communication & Public Relations

Texas A&M University

Similar Profiles

  • Jerome McDonaldJerome McDonald

    Project Manager /Personnel Training Coordinator at Watchtower Bible & Tract Society of New YorkProject Manager /Personnel Training Coordinator at Watchtower Bible & Tract Society of New York

  • Benton-dee BassonBenton-dee Basson

    Training Coordinator at SAACOSHTraining Coordinator at SAACOSH

  • Md Abu Bakar SiddiqMd Abu Bakar Siddiq

    Training Coordinator at Al Muhaideb Investment GroupTraining Coordinator at Al Muhaideb Investment Group

  • Anil OhriAnil Ohri

    <ul><li>Daikin Project (Electronics & Consumer Products)</li><li> Developed VILT content and presentations covering technical and non-technical topics.</li><li> Authored video summary scripts and WBT scripts.</li><li> Created assessment question banks and ensured adherence to client guidelines.</li><li> Managed client relationships and project timelines.</li><li> Content creation in English & Hindi. Content conversion from English to Hindi.</li><li>Hyundai Project (Automobile)</li><li> Designed digital training content and presentations for sales and service teams.</li><li> Optimized and restructured business presentations.</li><li> Worked closely with clients to meet requirements.</li><li>Sony Project (Electronics)</li><li> Created VILT presentations for service personnel training.</li><li> Developed online exams and assessments for training sessions.</li><li> Engaged with clients for effective presentation delivery.</li><li>Godrej GCPL VISTAAR Project (FMCG)</li><li> Developed English and Hindi video scripts for training videos.</li><li> Collaborated with SMEs, graphic designers, and audio artists to produce sales training content.</li></ul> at NIIT Ltd.<ul><li>Daikin Project (Electronics & Consumer Products)</li><li> Developed VILT content and presentations covering technical and non-technical topics.</li><li> Authored video summary scripts and WBT scripts.</li><li> Created assessment question banks and ensured adherence to client guidelines.</li><li> Managed client relationships and project timelines.</li><li> Content creation in English & Hindi. Content conversion from English to Hindi.</li><li>Hyundai Project (Automobile)</li><li> Designed digital training content and presentations for sales and service teams.</li><li> Optimized and restructured business presentations.</li><li> Worked closely with clients to meet requirements.</li><li>Sony Project (Electronics)</li><li> Created VILT presentations for service personnel training.</li><li> Developed online exams and assessments for training sessions.</li><li> Engaged with clients for effective presentation delivery.</li><li>Godrej GCPL VISTAAR Project (FMCG)</li><li> Developed English and Hindi video scripts for training videos.</li><li> Collaborated with SMEs, graphic designers, and audio artists to produce sales training content.</li></ul> at NIIT Ltd.

CREATE PROFILE