Roxanne Nunez
Rancho Cordova,CA
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Meticulous Bookkeeping Supervisor with solid knowledge of accounting and bookkeeping principles. Excellent organizational and interpersonal communication abilities. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Caring Kids Clinic overseer with 18 years of experience in Kids clinic workshop instruction. Closely monitors student progress while implementing modern educational techniques into day-to-day practices. Committed to long-term student success through well-rounded workshop experiences. Hands on experience with thousands of children every year. Joyous.
Overview
21
21
years of professional experience
Work History
Professional Security Officer
Watchmen Security Services
Sacramento, CA
06.2019 - 12.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Sales Associate Specialist
The Home Depot
Placerville, CA
11.2000 - 11.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Logged reports, expenses, receipts and sales documents into digital database.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Supported loss prevention goals by monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Greeted customers and helped with product questions, selections and purchases.
- Supported efficient and timely replenishment of sales floor merchandise.
- Maintained clean sales floor and straightened and faced merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
High School Diploma -
Fred C. Beyer High School
Modesto, CA03.1997
Skills
- Detail-Oriented
- Theft Prevention
- Professional Demeanor
- Incident Reporting
- De-escalation Techniques
- Verbal and Written Communication
- Detailed Activity Logs
- Customer Service
- Attentive and Observant
- Team Player
- Federal and State Regulation Compliance
- Honest and Ethical
- Schedule Coordination
- Reliable and Responsible
- Team Training
- Active Listening
- Project Management Software
- Cooperative Attitude
- Data Entry
- Microsoft Office
- Adaptable and Flexible
- Coaching and Mentoring
- Team Leadership
- System Inspection and Maintenance
Timeline
Professional Security Officer
Watchmen Security Services
06.2019 - 12.2021
Sales Associate Specialist
The Home Depot
11.2000 - 11.2018
High School Diploma -
Fred C. Beyer High School