Roxanne Roberson
Metairie,LA
Summary
Well-rounded Bartender with wide-range history in service industry. Bringing passion for industry and fun. Holder of positive attitude with unwavering commitment to customer service.
Overview
10
10
years of professional experience
Work History
Senior Bartender
Higgins Hotel and Conference Center
New Orleans, LA
08.2022 - Current
- Assisted in developing promotions such as happy hour specials to increase patron visits during slow times.
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
- Maintained bar inventory and restocked supplies as needed.
- Trained new bartenders on proper drink preparation techniques and customer service standards.
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
- Utilized Point of Sale system to accurately process transactions quickly and efficiently.
- Participated in weekly tastings led by management team members to evaluate quality control standards.
- Rotated stock items according to expiration dates to minimize waste or spoilage.
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations.
- Resolved customer complaints in a polite manner while adhering to company policies and procedures.
- Cleaned glasses, utensils, equipment, surfaces, counters, floors and other areas of the bar area as required by health department regulations.
- Provided excellent customer service by taking orders, preparing drinks, serving food and bussing tables.
- Contributed ideas for increasing revenue through creative marketing strategies and promotional activities.
- Developed creative cocktail recipes for special events and seasonal menus.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
Bourbon O Bar
New Orleans, LA
06.2022 - 07.2023
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Neatly sliced and pitted fruit for garnishing drinks.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
Roosevelt Hotel Bar
New Orleans, LA
03.2014 - 06.2023
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Processed payments accurately and efficiently with POS system.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed regular bar inventories and daily requisition sheets.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted frequent visitors by name and explained new promotions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender
Tavern On Citrus
New Orleans, LA
03.2020 - 08.2022
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted frequent visitors by name and explained new promotions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Monitored bar inventory and promptly restocked low items before depletion.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
GED -
Bledsoe County High School
Pikeville, TN05-1998
Some College (No Degree) - Graphic Design
University of South Alabama
Mobile, ALSkills
- Interpersonal abilities
- Menu development
- Upselling strategies
- Cocktail list development
- Creative Mixology
- Beverage Preparation
- Suggestive Selling
- Extensive spirits knowledge
- Outgoing Personality
Timeline
Senior Bartender
Higgins Hotel and Conference Center
08.2022 - Current
Bartender
Bourbon O Bar
06.2022 - 07.2023
Bartender
Tavern On Citrus
03.2020 - 08.2022
Bartender
Roosevelt Hotel Bar
03.2014 - 06.2023
GED -
Bledsoe County High School
Some College (No Degree) - Graphic Design
University of South Alabama