Roxanne Tamayo
Cooper City,FL
Summary
Attentive leader with several years of comprehensive experience overseeing team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Resourceful Executive Assistant to the Vice President, recognized for high productivity and efficient task completion. Skilled in calendar management, confidential document handling, and advanced Microsoft Office Suite use. Excel in communication, problem-solving, and time management, ensuring seamless support and office operations enhancement.
Overview
7
7
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
Sunrise, USA
02.2023 - Current
- Onboarded and trained new hires on hospital software and workflows, providing constructive feedback to ensure their success
- Conducted daily team huddles to outline priorities and establish clear goals for optimal service delivery
- Perform duties as a Client Service Coordinator and Veterinary Assistant
- Review the hospital's financials, determine what needs improvement and follow through with a plan to meet goals
- Carry out all inventory and orders such as marketing, medical, cleaning, and office supplies
Client Service Coordinator and Veterinary Assistant
Banfield Pet Hospital
Sunrise, USA
07.2021 - 02.2023
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Conduct administrative functions and veterinary assistance as necessary, administer/prepare vaccines for the doctor and draw blood
Medical Receptionist
Azuri Medical Aesthetics & Rejuvenation Center
Miami Beach, USA
01.2021 - 07.2021
- Acted as a communication link for patients visiting the office
- Assisted patients in scheduling appointments
- Provided information and made appointments
- Interacted with patients in a very friendly manner
- Performed administrative duties whenever required
- Documented customer records in databases along with payments received
Executive Assistant/Office Manager
Fontainebleau
Miami Beach, USA
04.2018 - 10.2019
- Assisted the Vice President of Lifestyle & Security with surveillance and incident reports, collaborating with local authorities as needed
- Supported the Director of Risk Management with workers' compensation incident reports for team members and guests
- For the VP of Lifestyle & Security, I managed office inventory, coordinated purchases, and oversaw budgets and accounts payable to ensure financial efficiency.
- Coordinated and set up departmental meetings, ensuring agendas and materials were prepared in advance
- Prepared responses to correspondence, handling routine inquiries with clarity and professionalism
- Performed bookkeeping duties, including budget tracking, payroll review, and financial record maintenance
- Executed special objectives and projects in response to executive team and board member requests.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Education
Business Administration -
Keiser University
01.2008
High School Diploma -
Miami Sunset Senior High School
01.2007
Skills
- Team Leadership and Supervision
- Training and Development
- Customer Service Excellence
- Conflict Resolution and Problem-Solving
- Client Retention and Satisfaction
- Employee training
- Staff onboarding
- Performance improvement
Accomplishments
- Promoted to Shift Lead due to exceptional customer service skills and strong client relationships.
- Contributed to a 7% increase in revenue through effective service promotion.
Languages
- English
- Spanish
Timeline
Shift Lead
Banfield Pet Hospital
02.2023 - Current
Client Service Coordinator and Veterinary Assistant
Banfield Pet Hospital
07.2021 - 02.2023
Medical Receptionist
Azuri Medical Aesthetics & Rejuvenation Center
01.2021 - 07.2021
Executive Assistant/Office Manager
Fontainebleau
04.2018 - 10.2019
Business Administration -
Keiser University
High School Diploma -
Miami Sunset Senior High School
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