Roxanne Turner
Independence,MO
Summary
I have an extensive amount of experience in the pharmacy-retail, hospital, and mail-in. I would like to note that I worked at Wendy's for 3 years from 2012-2015 and at MetroPCS in 2016 as a manager, both high demanding jobs centered around customer service and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ambulatory Medication Access Coordinator
Turman Medical Center
Kansas City, MO
02.2022 - Current
- Coordinate access to specialty medications for TMC patients, ambulatory providers, and pharmacy team
- Provide high quality care by ensuring optimal access and reimbursement for high cost, take home medications for patients receiving care in TMC ambulatory clinics
- Conduct benefit investigations, complete necessary third party (insurance) prior authorization requests and associated services related to high cost medications, maximizing efficiency for patients and clinic staff
- Pre-screen patients for viable payment sources, manage reimbursement issues associated with high cost take-home medications, identify opportunities for improving reimbursement from payers, compile reports for contract optimization, complete the necessary paperwork for prior authorizations, conduct retrospective utilization reviews on cases of payment denials or insufficient reimbursement, and refer to pharmaceutical assistance programs as appropriate
- Serve as a liaison to other TMC pharmacy services
Pharmacy Technician
Truman Medical Center- Hospital Hill
Kansas City, MO
01.2021 - 02.2022
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Sterile and non-sterile compounding
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
Pharmacy Technician
OptumRx
Overland Park, KS
11.2019 - 01.2021
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Entered and processed patient prescriptions in company system.
- Processed prescription transfer requests from competitors.
- Verified prescriptions and information by contacting physicians' offices and receiving approval.
- Communicated extensively with patients to provide assistance, support and instructions.
Pharmacy Technician
PharmaCare Services
Columbia, MO
06.2018 - 09.2019
- Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
- Ordered medication on daily basis to meet anticipated demand from patients and reduce backorders.
- Managed day to day operation of the TPN and drips and install machinery
Job Shadow
Ssm Health St. Mary's Hospital - Jefferson City
Jefferson City, MO
08.2018 - 08.2019
- Shadowed Surgical anesthesiologist Dr. Robin Michitsch and a CRNA for 8 hours
- Learned how to scrub into an OR
- Interacted with patients before and after surgical operations
- Learned how to prep a person for operations
- Gained knowledge on the different types of pain medication, how to administer, and how to monitor a patient during a procedure
Job Shadow
Missouri Orthopedic Institute
Columbia , Missouri
03.2018 - 03.2019
- Shadowed Chiropractor Dr. Kenneth Miller for a total of 5 hours
- Watched job tasks like spinal realignment and electric shock therapy
- Interacted with patients and took notes on their condition before and after therapy
Pharmacy Technician
CVS Health
Woonsocket, RI
06.2016 - 01.2018
- Confirmed prescriptions by calling the physicians' office
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Participated in prescription pharmaceutical and over-the-counter product inventory audits
- Worked with insurance companies to process claims, resolve problems and obtain payments
Education
Master of Science - Healthcare Administration
12.2022
Bachelor of Science - Biology
2019
- Minor in Black Studies and Sociology
- Multicultural Certificate
- Peer Undergraduate Mentor Program, Mentor, 2017 to 2019
- BioMedExpress, Mentee, 2014 to 2016
- Center of Academic Success and Excellence, Volunteer, 2014 to 2019
Skills
- Problem-solving
- Responsibility
- Discipline
- Time management
- Work flow planning
- Project development and lifecycle
Certification
- Licensed Missouri Pharmacy Technician (2017019392)
- Licensed Kansas Pharmacy Technician (24-110714)
- Multicultural Certificate
- Certified Pharmacy Technician (CPhT) (30166280)
Timeline
Ambulatory Medication Access Coordinator - Turman Medical Center
02.2022 - Current
Pharmacy Technician - Truman Medical Center- Hospital Hill
01.2021 - 02.2022
Pharmacy Technician - OptumRx
11.2019 - 01.2021
Job Shadow - Ssm Health St. Mary's Hospital - Jefferson City
08.2018 - 08.2019
Pharmacy Technician - PharmaCare Services
06.2018 - 09.2019
Job Shadow - Missouri Orthopedic Institute
03.2018 - 03.2019
Pharmacy Technician - CVS Health
06.2016 - 01.2018
Maryville University of Saint Louis - Master of Science, Healthcare Administration
University of Missouri - Columbia - Bachelor of Science, Biology
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