- Gym Workouts
- Swimming
- Gardening
- Crafting and DIY Projects
- Interior Design
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Baking
- I like trying new recipes and food trends
- Growing herbs, vegetables, or fruits in home gardens
- Cake Decorating
- Watching Movies and TV Shows
ROXANNE VAZZO
RESTAURANT MANAGER
Staten Island,NY
Summary
Dynamic manager with proven expertise in cash handling and operations leadership at Todt Hill Liquors. Skilled in enhancing customer satisfaction and team performance through effective training and motivational techniques. Adept at optimizing inventory management and maintaining a safe, organized environment, ensuring business success and employee engagement.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
MANAGER/Cashier Supervisor
TODT HILL LIQUORS
STATEN ISLAND , NY
12.2017 - Current
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
MANAGER/Cashier Team Lead
WING WORLD
Staten Island, NY
09.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
PORT RICHMOND HIGH SCHOOL
85 ST. JOSESPHS AVE 09.2010 - 06.2025
Skills
POS system proficiency
Certification
PHLEBOTOMY
Interests
Timeline
PHLEBOTOMY
06-2018
MANAGER/Cashier Supervisor
TODT HILL LIQUORS
12.2017 - Current
MANAGER/Cashier Team Lead
WING WORLD
09.2016 - Current
High School Diploma -
PORT RICHMOND HIGH SCHOOL
09.2010 - 06.2025
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