Roxanne Best
Copenhagen,NY
Summary
Detail-oriented charge master manager with over 10 years of experience in healthcare billing and support. Proven track record in ensuring accuracy and compliance while effectively collaborating with teams to resolve complex issues and enhance operational efficiencies.
Overview
18
18
years of professional experience
Work History
Senior Consumer Services Professional
Humana Military
Remote
08.2022 - Current
- Resolved provider and beneficiary complaints in a timely and professional manner
- Identified process improvements that increased efficiency in responding to provider inquiries
- Ensure compliance with all applicable policy and procedures per TRICARE
- Documented all interactions with provider accurately in a tracking tool
- Worked with Providers on billing,claims and eligibility
- Provided support to soldiers and their families with HealthCare issues
- Trained new employee on company policy and procedures
Charge Master Manager
Carthage Area Hospital
Carthage, NY
09.2016 - 08.2022
- Maintained open communication with staff to ensure all billable services and accurate prices were maintained in the Charge master
- Collaborated with billers,coder and managers to ensure process were update in a timely manner
- Maintained accuracy of new codes and pricing to be added
- Managed daily operations including leading meetings with clinical staff
- Assist with billing issues
- Run reports for weekly review
- Accomplished multiple tasks within established timeframes.
Tricare Advocate
Health Net Federal Service
Fort Drum, NY
03.2008 - 09.2016
- Assisted with enrollment for Soldiers and their families
- Provided an accurate directory for providers and hospitals
- Collected and uploaded CLR reports
- Maintain weekly reports for staff
- Assist with billing /claim issues
- Reviewed and assisted with contracts
Education
High School Diploma -
Copenhagen Central School
Copenhagen, NY06-1985
Skills
- Teamwork and collaboration
- Exceptional communication skills
- Organization and time management
- Proficient in computer skills
- Multitasking abilities
- Reliability
Timeline
Senior Consumer Services Professional
Humana Military
08.2022 - Current
Charge Master Manager
Carthage Area Hospital
09.2016 - 08.2022
Tricare Advocate
Health Net Federal Service
03.2008 - 09.2016
High School Diploma -
Copenhagen Central School