Roxann Sweeney Harrington
Lubbock
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Seasoned Manager's Assistant with strong background in supporting high-level executives. Proven ability to manage multiple tasks, handle scheduling and correspondence efficiently, and contribute to successful project execution. Demonstrates exceptional organizational skills, problem-solving abilities, and knack for building productive relationships with both clients and team members. Previous work has resulted in improved office efficiency and streamlined operational processes.
Logical Assistant Manager with many years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
2
2
years of professional experience
Work History
Manager's Assistant
Something Different Grill
Lubbock
05.2024 - Current
- Compiled data from various sources into concise reports for management review.
- Sorted mail on a daily basis and distributed it accordingly.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored inventory levels of office supplies and placed orders as needed.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Drove customer feedback to deliver information to management for corrective action.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Food Service Team Leader
Round Rock Isd Partners In Education
Round Rock
11.2022 - 12.2023
- Monitored food temperatures to ensure safety and quality standards were met.
- Maintained professional demeanor during interactions with customers and co-workers.
- Cooked menu items according to specific recipes using various kitchen equipment safely.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Checked temperatures of ovens and refrigerators regularly to maintain quality standards.
- Stored food items properly in designated areas following FIFO principles.
- Followed recipes and customer requests to prepare meals.
- Assembled and served meals according to specific guest requirements.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained order and cleanliness of work areas to conform with health codes.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Rotated inventory to reduce waste and optimize freshness.
- Assisted in setting up and stocking food service area with necessary items.
- Communicated effectively with fellow team members to ensure smooth operations of the restaurant.
- Coordinated guest relations to boost satisfaction and brand loyalty.
- Stocked shelves with merchandise in accordance with company standards.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Filled and served various beverages for customers.
- Directed patrons to restrooms and other amenities within facility.
- Displayed products in an attractive manner for merchandising purposes.
- Collaborated with team to deliver timely service of items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored temperatures of prepared food and cold-storage areas.
- Refilled condiments, napkins and server workstations.
- Operated the cash register efficiently during peak business hours.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Operated cash register to process cash, check, and credit card transactions.
- Carried out daily opening and closing tasks such as cleaning dishes, restocking supplies.
- Kept records of sales transactions for accurate reporting purposes.
- Ensured all dishes were presented attractively before serving to customers.
- Prepared hot and cold beverages for customers following recipes accurately.
- Set up, restocked and cleaned dining areas.
- Ensured proper portion control was maintained when serving customers.
- Maintained a clean, safe and sanitary work environment according to health codes.
- Provided excellent customer service to guests by responding to their needs promptly.
- Enhanced food quality by monitoring shipments, preparation and food handling.
- Maintained a clean, organized work area at all times.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Packaged and bagged cooked food and prepared items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Restocked inventory shelves with new supplies of condiments and other food items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Received food orders from individuals and explained offerings.
- Monitored expiration dates on food items and discarded outdated products immediately.
- Wrapped sandwiches, salads or other prepared foods neatly before serving them to customers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Sought out and implemented methods to improve food service and team performance.
- Controlled portion sizes and garnishing to optimize cost controls.
- Performed variety of duties related to food service.
- Cleaned tables, chairs, counters and floors after each shift.
- Made meals in accordance with company standards and requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Followed all established safety procedures while handling kitchen equipment and utensils.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed cashiering duties such as taking orders, calculating totals, processing payments.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Maintained safe food handling practices to prevent germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with safety regulations and standards of quality control.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Rotated and replenished products in display cases.
- Implemented cost control measures to reduce expenses and increase profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Served customers by phone to take orders and answer product or service questions.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Assisted in planning and executing special events and catering services.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Analyzed sales reports to determine staffing needs during peak times of business activity.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Investigated and resolved customer complaints concerning food quality and service.
- Worked closely with vendors to obtain the best possible prices on products while maintaining high quality standards.
- Explained goals and expectations required of trainees.
- Coordinated maintenance and repair of food service equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Established procedures for proper sanitation and hygiene within the kitchen area.
- Adhered to company food, safety, quality and sanitation policies.
- Analyzed sales data and financial reports to identify trends and areas for improvement.
- Assisted in developing menu items that would appeal to customer tastes while keeping costs low.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Performed routine maintenance tasks such as cleaning floors, counters, and shelves in order to keep the kitchen area sanitary.
- Monitored actions of staff and customers to uphold health and safety standards.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Developed and implemented plans for organizing, directing, and controlling the work flow in order to meet customer demands.
- Updated restaurant policies and procedures as needed to improve workflow and efficiency.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared daily reports detailing sales figures, labor hours worked, and other pertinent data.
- Implemented cost-saving measures such as portion control techniques or waste reduction strategies.
- Provided feedback on team member performance reviews by evaluating individual strengths and weaknesses.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Communicated effectively with management regarding any problems or concerns related to food service operations.
- Conducted regular meetings with staff members to discuss operational issues or changes.
- Reviewed daily task list with employees and assigned tasks for completion.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed payroll for all food service employees; processed time sheets according to company policy.
- Distributed food to service staff for prompt delivery to customers.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Resolved customer complaints in a timely manner to maintain customer satisfaction levels.
- Inspected equipment regularly to ensure it was functioning properly at all times.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Trained new employees on job duties, policies, and procedures.
- Supervised and coordinated activities of food service personnel to ensure efficient operations.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Collaborated with health inspectors to address any compliance issues promptly.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Observed food safety and sanitation protocols to reduce germ spread.
- Negotiated contracts with vendors to secure competitive prices for food and supplies.
- Handled customer complaints and feedback, implementing changes to improve service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Adhered strictly to health codes when preparing meals for customers; followed recipes accurately.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Monitored employee performance to ensure quality standards were met.
- Maintained inventory of supplies and equipment; ordered additional items as needed.
- Created weekly schedules for all staff members based on expected volume of customers.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Delegated work to staff, setting priorities and goals.
Skills
- Data analysis
- Inventory management
- Customer service
- Event planning
- Sales reporting
- Team leadership
- Operational efficiency
- Employee training
- Time management
- Effective communication
- Strategic planning
- Sales strategies
- Employee performance evaluation
- Closing oversight
- Verbal and written communication
- Reporting and documenting
- Budgeting and finance
- Workplace safety compliance
- Coaching and mentoring
- Employee supervision
- Schedule oversight
- Recruiting and interviewing
- Performance evaluation
- Workload management
- Goal setting
- Recruitment and hiring
- Team motivation techniques
- Problem-solving
- Employee scheduling
- Employee performance evaluations
- Staff supervision
- Vendor relationship management
Timeline
Manager's Assistant
Something Different Grill
05.2024 - Current
Food Service Team Leader
Round Rock Isd Partners In Education
11.2022 - 12.2023