Summary
Overview
Work History
Education
Skills
Remote Setup
Timeline
Generic

RoxCanne Smith

Las Vegas,NV

Summary

Dedicated professional with over 7 years of experience in healthcare and nonprofit support. Proficient in virtual scheduling, EMR systems, documentation, and crisis management. Known for delivering empathetic service, organizing information effectively, and collaborating seamlessly across remote teams.

Overview

5
5
years of professional experience

Work History

Patient Concierge

Astrana Care
03.2025 - Current
  • Scheduled appointments and completed insurance/FMLA forms
  • Returned messages, scanned, faxed, and organized patient documents
  • Assisted providers and supported clinic staff remotely
  • Managed multi-line phone system and organized end-of-day processes remotely
  • Handled confidential medical records with accuracy
  • Delivered consistent customer service across virtual and in-person settings

Medical Assistant

California Behavioral Health
10.2023 - 02.2025
  • Managed patient intake, monitored statuses, coordinated transport
  • Communicated via EMR and supported crises
  • Supported patients undergoing substance abuse treatment
  • Maintained accurate documentation and assisted with virtual follow-ups
  • Facilitated counseling and education using remote messaging platforms

Med Assistant / Peer Support

MFI Recovery Centers
08.2022 - 09.2023
  • Organized therapeutic sessions and documented patient progress
  • Provided virtual emotional support and coordinated intake procedures remotely
  • Ensured safety and compliance through digital channels
  • Offered behavioral support, documented patient rounds, crisis intervention
  • Collaborated with mental health providers and tracked patient wellness

BHT Supervisor / Med Assistant

Banyan Treatment Centers
02.2020 - 05.2022
  • Led staff training, scheduled shifts, processed timecards, supported residents
  • Provided admin support and built internal workflow tools
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Certificate - Medical Front Office

Mayfield College
California
07.2019

Certificate - Medical Assisting

Mayfield College
California
01.2013

High School Diploma -

Yucca Valley High School
California
06.2009

Skills

  • Virtual Scheduling (Zoom, Google Workspace)

  • EMR Documentation & HIPAA Compliance

  • Appointment Management & Outreach

  • Crisis Response & De-escalation

  • Digital Correspondence & File Organization

  • Remote Team Coordination & Admin Support

Remote Setup

Dedicated home office, Zoom-ready webcam, headset, high-speed internet, access to Canva and Google Workspace.

Timeline

Patient Concierge

Astrana Care
03.2025 - Current

Medical Assistant

California Behavioral Health
10.2023 - 02.2025

Med Assistant / Peer Support

MFI Recovery Centers
08.2022 - 09.2023

BHT Supervisor / Med Assistant

Banyan Treatment Centers
02.2020 - 05.2022

Certificate - Medical Front Office

Mayfield College

Certificate - Medical Assisting

Mayfield College

High School Diploma -

Yucca Valley High School

Similar Profiles

CREATE PROFILE