Roxie Hicks
Toledo,OH
Summary
Compassionate caregiver with extensive experience in personal care and support. Specializes in assisting with daily living activities, documenting care details, and collaborating with healthcare professionals to enhance client well-being. Delivers effective medication administration and health monitoring, driving improved patient outcomes.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Direct Support Provider
Anne Grady Center
Toledo, Ohio
10.2025 - Current
- Supported residents with daily living activities and personal care at the client's residence.
- Supported residents with daily living activities and personal care at the client's residence.
- Documented care details, behaviors, and support notes in resident records.
Home Health Aide
Bailey's Loving Hand's
Toledo, OH
10.2024 - 10.2026
- Assisted clients with daily living activities and personal hygiene routines.
- Assisted clients with bathing, dressing, and incontinence care.
- Administered prescribed medications while ensuring compliance with safety protocols.
- Provided companionship and emotional support, fostering enhanced client well-being.
- Provided companionship and emotional support to enhance client well-being.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Reported any changes in the client's physical or emotional condition to the supervisor immediately.
- Engaged patients in recreational activities, promoting cognitive and emotional stimulation.
- Maintained cleanliness and organization in client living environments.
- Collaborated with families to create individualized care plans for clients.
- Participated in developing individualized care plans based on medical orders.
- Assisted client in understanding medication dosages and schedules.
- Recorded daily notes on client conditions, treatments, and progress to inform care adjustments.
Claims Adjudicator
Paramount Healthcare
Toledo, OH
07.2007 - 03.2023
- Utilized specialized software to accurately input data and process payments, determining claim approvals or denials.
- Processed complex claims on paper or electronically with a high degree of accuracy while maintaining compliance.
- Coordinated with various departments within the organization to facilitate timely resolution of disputes that may have occurred while processing.
- Developed strategies to effectively resolve difficult claims issues through problem-solving.
- Coordinated with various departments within the organization in order to facilitate timely resolution of disputes that may have occurred while processing.
Senior Claims and Benefits Representative
Medical Mutual of Ohio
Toledo, OH
01.2000 - 07.2006
- Maintained accurate records of customer communications to ensure clarity and follow-up.
- Communicated effectively with customers and colleagues to facilitate understanding and resolve inquiries.
- Communicated effectively both verbally and written when dealing with customers or colleagues.
- Reviewed insurance policies to assess coverage and provide informed guidance to clients.
Education
High School -
Libbey High School
Skills
- Medication management
- Health monitoring
- Daily living support
- Safe transfer methods
- Mobility assistance
- Nutritional support
- Emergency response
- Supportive care
- Activities of daily living
- Personalized care
- Complex Problem-Solving
- Critical thinking
- Oral communication
- Empathetic support
Certification
Medical Administration Certification, Direct Support Provider Certification
Timeline
Direct Support Provider
Anne Grady Center
10.2025 - Current
Home Health Aide
Bailey's Loving Hand's
10.2024 - 10.2026
Claims Adjudicator
Paramount Healthcare
07.2007 - 03.2023
Senior Claims and Benefits Representative
Medical Mutual of Ohio
01.2000 - 07.2006
High School -
Libbey High School