Roxxanne Lacy
Optum
Fontana,CA
11
years of professional experience
Experienced in Health Care Administration / Human Resources with a bachelor’s in health administration
Work History
Associate Admin Clin Coordinator
6 Years 2 Months- Telephonic Engagement: Make high-volume outbound calls (and receive inbound calls) to potential patients or their caregivers.
- Service Education: Explain the value and scope of Landmark's at-home care programs and urgent medical services at no direct cost.
- Scheduling & Coordination: Secure and schedule home visits for patients with the Landmark medical or clinical teams.
- Documentation: Accurately track patient communications, data, and call outcomes using internal software and CRM systems.
- working with multiple application
- scheduling Initial home visits with medical providers
- monthly goals/incentives
Clinic Coordinator
7 Years 3 Months- Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern
- Ensures proper input of inpatient and outpatient authorizations for acute care and skilled nursing facilities
- Closing care gaps.
- Prints, sends mails or faxes or verbally provides authorizations
- Scheduling Mammograms
- Chart prep
- Cozeva, Data core, CXOne, Quest
- Consistently and accurately completes data entry and documentation
- Processes referrals for DME and coordinates home health services according to established policies, procedures, guidelines, and timeframes.
- Redirects referrals to utilization management or medical director.
- Facilitates exchange of information between all levels of care managers to ensure continuity of care.
- Performs high-level critical thinking for re-directing phone calls, referrals and other issues that may arise.
- Assists with answering telephones and maintaining files, logs or other reports.
- Acts as a resource for team members.
- Meets or exceed productivity deadlines
Recruiter / Administrative
3 Years 1 Month- Process long term care insurance for clients.
- Mailing payroll checks
- Clocking employees in and out of shifts.
- Adding shifts to schedule for Caregivers
- Recruit and conduct interviews for Los Angeles and Orange County
- Follow-up calls regarding client’s reimbursements
- Preparing New Hire packets for future employees
- Faxing Verification of Employment
- Full Cycle HR responsibilities
- Making bank deposit/ picking up payments
- Prioritize projects for completion.
- Scanning and faxing
Education
Bachelor of Science - Health Administration
Skills
Excellent communication skills
Customer service focused.
Call Center Experience
Ability to Multitask
Team player
Windows
Order Entry Experience
Problem Solving Skills
Strong Interpersonal skills
Note taking.
Data Entry
Time management Skills
Sales
Excellent Follow up Skills.
Negotiating
HIPAA knowledge
Microsoft Office Suite proficient
Type 50 words per min
Ability to adapt to change
Appointment scheduling
Healthcare administration
Medical terminology proficiency
HIPAA regulations
Teamwork
Teamwork and collaboration
Customer service
Time management
Multitasking and organization
Phone and email etiquette
Microsoft office
Timeline
Clinic Coordinator
Optum
03.2019 - CurrentRead More
Associate Admin Clin Coordinator
Landmark Health
10.2018 - 12.2024Read More
Recruiter / Administrative
Cerna Healthcare
07.2015 - 08.2018Read More
Bachelor of Science from Health Administration
Read More