Adrienne Miller

Working in a clinical environment I receive and process inbound calls from patients, providers and other medical staff.

• Execute outbound calls or electronic tasks to assist with providing medical related services.
• Assist patients and providers with appointment scheduling, and local facility issues.
• Resolve complex issues.
• Recommend process changes to improve efficiency and promote customer service excellence.

• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Inspected equipment to ensure proper working order prior to use on patients.

• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Filed insurance claims forms in accordance with applicable regulations.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.