Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Overton

Wisconsin Rapids

Summary

Dedicated and technically skilled support professional with a versatile skill set developed through years of experience in various industries. Proven track record of delivering exceptional customer service and efficiently resolving complex technical issues. Strong ability to quickly adapt to new technologies and processes to ensure smooth operations and client satisfaction. Adept at collaborating with cross-functional teams to achieve organizational goals and deliver high-quality results.

Overview

21
21
years of professional experience

Work History

Sales Coordinator/Food & Beverage Admin.

Hard Rock Hotel Palm Springs
01.2018 - 05.2020
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Administrative support for the Food & Beverage Director
  • Collected and reported current F&B inventory
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Sales, Operations & Marketing Coordinator

Funley's Delicious
08.2013 - 10.2015
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.

Market Support Representative

Clearwire Corporation
01.2011 - 05.2013
  • Responsible for driving service excellence by responding to Clearwire customer and market needs and by continuously looking for opportunities to improve service and support to all internal and external clients.
  • Worked closely with all sales channels including retail, direct, and indirect sales representatives as well as supporting local management to Clearwire's customer care center and local technical personnel to ensure all needs of the market and its customers are met and expectations are exceeded.
  • Prepared daily, weekly, and monthly sales metrics for multiple distribution channels. Gathered and assisted in the analysis of company provided reports as they related to customer churn and inventory.
  • Partnered with marketing to research, coordinate, and execute marketing campaigns and national programs at the local market level.
  • Provided administrative support including drafting of correspondence, calendar management, meeting coordination, negotiation of contracts for service with local vendors, processing and approving purchase orders and expense reports.
  • Utilized advanced skills in Excel pivot tables and all Microsoft Office Applications (Word, PowerPoint, Outlook).
  • Owned a Las Vegas market inventory tracking, order fulfillment, and other duties as assigned.

Account Coordinator

Who's Calling Inc.
01.2004 - 01.2010
  • Managed advertising accounts which included monthly marketing details for email promotions and advertising campaigns.
  • Tracking of client revenue, purchasing, and accounts receivable.
  • Initiated new client setup and implementation processes.
  • Account maintenance for sales team, internal and external clients.
  • Primary contact for third party vendor communications.
  • Provided research in marketing and keyword placement technical support.
  • Coordinated with project managers to ensure successful product development and launch.

Executive Administrative Assistant, Channel Sales Support

Unisys
01.2002 - 01.2004
  • Assisted Director of sales distribution and channel sales associates.
  • Accountable for managing sales team travel arrangements.

National Business Service Representative

AT&T Wireless Services
01.1999 - 01.2002
  • Implemented extensive service requests, equipment orders, and oversaw shipping fulfillment.
  • Appointed to handle projects for management, supervisors, and the AT&T sales force.
  • Created training modules and presentations for new employees to help them learn the policies and procedures.
  • Maintained subscriber information in multiple computer databases while handling extensive customer research.
  • Completed various administrative duties and tasks assigned by the management team.

Education

Medical Assistant Diploma - undefined

Everest College
Henderson, NV
01.2011

General Studies

Cuesta College
San Luis Obispo, CA
01.1997

High School - undefined

Oak Park High School
Oak Park, CA
01.1995

Skills

  • Dedicated and technically skilled support professional with versatile skills developed through years of experience as a sales support representative, account coordinator, and executive administrative assistant Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer experience and the corporation's bottom line
  • Successful track record of managing and prioritizing multiple projects and requests simultaneously within a highly transactional, deadline-driven environment
  • Proficient in all Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook etc) and knowledge of pivot tables and reporting metrics
  • Ability to work independently, multi-task, manage competing priorities, and thrive in a fast-paced environment

Timeline

Sales Coordinator/Food & Beverage Admin.

Hard Rock Hotel Palm Springs
01.2018 - 05.2020

Sales, Operations & Marketing Coordinator

Funley's Delicious
08.2013 - 10.2015

Market Support Representative

Clearwire Corporation
01.2011 - 05.2013

Account Coordinator

Who's Calling Inc.
01.2004 - 01.2010

Executive Administrative Assistant, Channel Sales Support

Unisys
01.2002 - 01.2004

National Business Service Representative

AT&T Wireless Services
01.1999 - 01.2002

Medical Assistant Diploma - undefined

Everest College

High School - undefined

Oak Park High School

General Studies

Cuesta College

Similar Profiles

CREATE PROFILE
Jessica Overton