Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roxy Diaz

Roxy Diaz

Bolingbrook,IL

Summary

Ambitious team leader with experience from business development, logistics and project coordination in logistics and operations. I have on several occasions led and collaborated with different groups of people from business and regulatory agencies, and enjoy analyzing, creating and streamlining workflows and processes. A varied background has shaped my ability to quickly adapt to new work environments, tasks and build positive relationships with those I work with. Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.

Overview

33
33
years of professional experience

Work History

Logistics Manager

UPS
Northbrook, IL
09.2023 - Current
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Designed strategies for improving the quality of services provided by the organization.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Recommended process improvements that would reduce costs while increasing productivity.
  • Collaborated with other departments within the organization to coordinate project efforts.
  • Implemented safety protocols throughout the workplace to protect employees from harm.
  • Drove high performance by developing team members.
  • Provided feedback to improve strategies, programs and initiatives.

Corporate Trainer

UPS
Chicago, IL
01.2022 - 08.2023
  • Developed and implemented training programs to improve employee performance.
  • Designed and delivered presentations, workshops, and webinars on various topics relevant to corporate training.
  • Provided individual coaching sessions for employees who needed additional support with their job duties.
  • Organized and facilitated team building activities to build a cohesive work environment.
  • Planned virtual classroom sessions utilizing video conferencing technology.
  • Generated reports detailing progress made by participants throughout the duration of their program.

Operations Supervisor

UPS
Chicago, IL
11.2000 - 12.2021
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Directed employees on how to use equipment properly and safely.
  • Trained new employees on proper job functions and company policies and procedures.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.

Service Provider

United Parcel Service
Chicagoland
09.1997 - 11.2000
  • Driver for UPS servicing routes within the Chicagoland area while providing excellent customer experience
  • Performed my job utilizing methodologies to perform the job safely and efficiently.

Management Specialist

United Parcel Service
08.1991 - 09.1997
  • Represented the company's interest by assisting the operations management team dispatching drivers
  • Mediated between union drivers and UPS management negotiate labor contracts mutually agreed upon IBT and UPS.

Education

Certificate in Human Resources -

Keller Graduate School of Management
02.2021

Masters In Psychology -

Purdue University Global
04.2020

Bachelors In Psychology -

Argosy University
06.2016

Skills

  • Business development
  • Project management
  • Negotiations
  • Team Building
  • Spanish
  • English
  • Business Planning
  • Policy Implementation
  • Strategic Planning
  • Documentation and Reporting
  • Operations Management
  • Team Building and Leadership

Languages

Spanish
Native/ Bilingual

Timeline

Logistics Manager

UPS
09.2023 - Current

Corporate Trainer

UPS
01.2022 - 08.2023

Operations Supervisor

UPS
11.2000 - 12.2021

Service Provider

United Parcel Service
09.1997 - 11.2000

Management Specialist

United Parcel Service
08.1991 - 09.1997

Certificate in Human Resources -

Keller Graduate School of Management

Masters In Psychology -

Purdue University Global

Bachelors In Psychology -

Argosy University

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Roxy Diaz