Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Roxy King

St. Petersburg,FL

Summary

Proven to enhance guest satisfaction at Target through exceptional communication and adept handling of POS systems, I excel in fast-paced environments, showcasing strong empathy and problem resolution skills. My background includes training personnel and optimizing store operations, significantly contributing to a positive customer experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
07.2022 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Activities

Sunsplash Family Waterpark
03.2022 - 08.2022
  • Organizing games and activities for children to participate in outside of the water such as bracelet making, giant cup pong, a mini obstacle course, hula hoop competitions, etc.
  • Entertaining guests through music curation and on-microphone engagement and announcements.
  • Assisting the Food and Beverage Department in cashiering and cleaning in between designated game times.
  • Assisting management in creating advertisement material for the various social media accounts.
  • Greeting guests coming into the park with positive energy and small gifts for children to promote the games.

Education

Bachelor Of Fine Arts - Graphic Design

University of South Florida
St. Petersburg, FL

High School Diploma -

North Fort Myers High School
North Fort Myers, FL
05.2024

Skills

  • Exceptional communication
  • Strong empathy
  • Stress Tolerance
  • Guest Relations
  • Complaint Handling
  • Customer Service
  • Computer Skills
  • Issue Resolution
  • Flexible Schedule
  • Teamwork and Collaboration
  • Sales Transactions
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Retail store support
  • Order Fulfillment
  • Understanding Customer Needs
  • Product and service knowledge
  • Merchandise Orders and Exchanges
  • Problem Resolution
  • POS Systems and Ordering Platforms

Certification

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Outlook

Timeline

Guest Advocate

Target
07.2022 - Current

Activities

Sunsplash Family Waterpark
03.2022 - 08.2022

Bachelor Of Fine Arts - Graphic Design

University of South Florida

High School Diploma -

North Fort Myers High School

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Roxy King