Roy Bryant III
Information Systems Specialist
Brooksville,FL
Summary
Dedicated and highly motivated technical systems specialist open to new opportunities within a growing organization. A forward-thinking leader and strategic planner with 25 years of hands-on experience delivering customized IT solutions to boost business operations. Proven skills at implementing streamlined operating procedures, and continuous improvement programs aligned with critical business objectives.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Technical Systems Specialist
Spectrio
Tampa, FL
06.2022 - Current
- Provided support to end-users on multiple digital signage platforms, including system installation and configuration.
- Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
- Solidified business relationships with STIHL who is the 3rd largest revenue client.
- Assisted software engineers with the migration of NetSuite CMS to Zendesk CMS.
- Implemented strategies to increase team member performance while helping build new customer relations.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Troubleshooted hardware and software issues for customers across multiple platforms.
- Developed and maintained documentation regarding systems architecture and related processes.
City Carrier Assistant
United States Postal Service
Tampa, FL
07.2021 - 11.2021
- Responsible for the daily delivery of postal mail and parcels to residential and businesses on assigned routes efficiently.
- Collected outgoing mail from homes and businesses for processing.
- Provided exemplary services to customers by engaging and offering to assist with mail-related concerns.
- Exercised and maintained professional and effective public relations with customers at all times.
- Assisted mail carriers with assigned routes by organizing and delivering of postal mail as needed.
Technical Consultant
Independent Contractor
Tampa, FL
10.2020 - 07.2021
- Obtained daily work assignments for commercial clients using web-based platforms.
- Prioritized assigned tasks outside of normal business hours reducing distractions to operations.
- Collaborated with developers to design customized applications for clients' specific requirements.
- Created detailed documentation of all technical processes and procedures.
- Improved services and technologies through continued analysis of system performance.
Senior Technical Support Lead
AVIT
Tampa, FL
10.2013 - 09.2020
- Responsible for implementing and deployment of AVIT's first technical support department.
- Authored all company operating procedures and training documentation for team members and users.
- Engaged in quality control testing, research and development, and delivery of IT/AV technologies to solidify a presence in the hospitality industry.
- Provided senior-level technical support to clients while assisting team members with all client issues.
- Solidified business relationships with consultants, vendors, independent contractors, and partners.
- Assisted field technicians with new client installations and onsite service requests.
Founder
Ciberlabs
Tampa, FL
06.2017 - 10.2019
- Founded as a one-source technology solution for commercial businesses.
- Executed on-time, under-budget project management to adhere to project road maps.
- Participated in small business training and development to increase company development and exposure.
- Managed day-to-day activities across multiple departments within the organization.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Implemented strategic offerings to enhance the company's suite of products and services.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Technical Support Coordinator
Aurora Lighting
Clearwater, FL
06.2012 - 09.2013
- Provided company users with tech support for IT problems and account maintenance.
- Served as first point of contact for incoming technical service calls and emails.
- Met with users, vendors and technicians to determine computing requirements.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Introduced new marketing technologies while attending the 2012 lighting expo in Hong Kong.
IT Director
Red Star Holdings
Port Richey, FL
10.2010 - 06.2012
- Managed a team of IT professionals in the design, development, and implementation of IT projects.
- Developed data security and disaster recovery procedures.
- Designed comprehensive disaster recovery plans to ensure business continuity.
- Installed new hardware and software components as needed according to established standards.
- Evaluated the organization's technology to recommend upgrades for hardware and software.
- Developed detailed project plans outlining scope, timeline, and budgeting needs.
- Implemented security measures to protect data from unauthorized access.
Technology Consultant
Platinum One
Clearwater, FL
05.2010 - 10.2010
- Collected and defined business requirements to create successful roadmaps and implementation plans.
- Researched network products, services, and protocols to identify best offerings for future network development.
- Proactively upgraded infrastructure for workstations increasing sales by 60% in 3 months
- Repaired over 300 desktop computers saving approximately $20,000 in equipment costs
- Installed and serviced all workstations, data servers, telemarketing dialers, VoIP systems, and wired networking.
Regional Field Manager
Rudder Capital Corporation
Tampa, FL
12.2008 - 12.2009
- Managed a staff of 35 field engineers overseeing the planning and execution of large-scale commercial projects including digital signage, video media systems, wired and wireless networking, and DirecTV for hotels, medical centers, and other hospitality clients.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training, and team building activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Prepared assignments and schedules for the field team, equipped the team with materials and tools required, and managed client relations by acting as liaison between client, team, and vendors.
- Hired, trained, and supervised field engineers and facilitated independent local contractors to assist in the completion of large-scale projects
- Authored standard operating manuals and training documentation for departmental staff as a baseline of company policies and procedures for the execution of seamless daily operations.
Senior Field Service Engineer
Maximus Multimedia
Tampa, FL
02.2007 - 12.2008
- Demonstrated in-depth technical knowledge to service video media systems, wired and wireless networking, CATV, and satellite systems for approximately 300 hotel properties throughout the state of Florida
- Maintained client care media for VA hospitals including repairing, upgrading, and completing user training on system operations.
- Evaluated field engineers on performance metrics.
- Completed technical surveys and authored documentation for potential clients.
Lead Field Engineer
Xpondr Corporation
Largo
02.2004 - 02.2007
- Traveled nationwide to install and service low voltage loss prevention security systems for retail stores
- Primary engineer responsible for troubleshooting systems at existing retail stores where the necessity of RF, component level electronics, and testing knowledge was needed
- Held weekly training classes at the corporate office for field service engineers on proper procedures and technologies provided to clients
- Designed and implemented a CCTV camera that was integrated into all security systems to capture images when tagged merchandise left the retail store.
Senior Field Service Engineer
On Command Corporation
Manhattan, NY
06.2001 - 12.2003
- Performed complex technical functions on Video On Demand media systems including set up, operation, maintenance, and troubleshooting.
- Promoted to senior field service engineer due to outstanding work performance, professionalism, and technical knowledge.
- Installed system upgrades, patches, and applications on operating systems as needed.
- Ensured all field engineers exceeded company standards and handled all escalated technical problems to maintain the highest level of satisfaction for all customers.
- Surveyed potential hotel properties for new installs and upgrading existing media systems
- Collaborated with hotel owners and general contractors on new system deployment.
Education
Associate of Science - Electronics Engineering Technology
06-2001
Associate of Science - Communications Technology
06-1995
Skills
- Department Leadership
- Operations Management
- Team Leadership
- Project Management and Development
- Technical Consulting
- Documentation and Reporting
- Systems Support and Integration
- Product Development
- Customer Relationship Management
- Issue Resolution/Troubleshooting
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Allworx PBX Professional
Timeline
Technical Systems Specialist - Spectrio
06.2022 - Current
City Carrier Assistant - United States Postal Service
07.2021 - 11.2021
Technical Consultant - Independent Contractor
10.2020 - 07.2021
Founder - Ciberlabs
06.2017 - 10.2019
Senior Technical Support Lead - AVIT
10.2013 - 09.2020
Technical Support Coordinator - Aurora Lighting
06.2012 - 09.2013
IT Director - Red Star Holdings
10.2010 - 06.2012
Technology Consultant - Platinum One
05.2010 - 10.2010
Regional Field Manager - Rudder Capital Corporation
12.2008 - 12.2009
Senior Field Service Engineer - Maximus Multimedia
02.2007 - 12.2008
Lead Field Engineer - Xpondr Corporation
02.2004 - 02.2007
Senior Field Service Engineer - On Command Corporation
06.2001 - 12.2003
ITT Technical Institute - Associate of Science, Electronics Engineering Technology
Ulster BOCES - Associate of Science, Communications Technology