Roy Cameron Jr.
Columbus,OH
Summary
Results-driven product management professional with over 7 years of experience in shaping product strategy and fostering innovation. Proven ability to lead cross-functional teams in delivering impactful solutions that effectively address user needs while aligning with overarching business objectives. Strong passion for creating products that meet market demands and drive organizational success. Committed to leveraging insights and collaboration to enhance product offerings and achieve strategic goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Product Manager
Chase - Enhanced Transaction Utility
Columbus, Ohio
12.2022 - 06.2025
- Led a cross-functional middleware team of 16, including engineers, agility lead, and business analysts to become the primary read source of transaction data for the firm, enhancing data accessibility and reliability for stakeholders
- Successfully managed the development and consumer migration to the newest API version, ensuring seamless integration and minimal disruption to existing services
- Spearheaded the development of Tableau dashboards to provide comprehensive visibility into data quality, event reconciliation, and latency, enabling data-driven decision-making
- Collaborated with stakeholders to gather requirements and prioritize features, ensuring alignment with business objectives and user needs
- Utilized agile methodologies to manage project timelines, resources, and deliverables, resulting in on-time and within-budget project completion
- Applied technical expertise in middleware technologies and data management to drive innovation and improve system performance
- Identified and resolve complex technical issues related to data integration and API functionality, improving system reliability and user satisfaction
- Effectively communicated technical concepts to non-technical stakeholders, facilitating understanding and buy in for middleware projects.
- Led cross-functional teams to enhance product features and improve user experience.
- Developed product roadmaps aligning with strategic business goals and customer needs.
Strategic Business Analysis Manager, Product Manager
Chase - Service Product Group
Columbus, Ohio
10.2018 - 12.2022
- Led the development of new specialist-facing modules, replacing outdated systems to enhance the user experience and reduce inefficiencies. The modules developed focused on displaying transactional data and customer information and preferences.
- Successfully implemented solutions that reduce call volume, decreased average handle time and minimized transfer rates, resulting in significant cost savings and improved customer satisfaction
- Managed a cross functional team of 38, including engineers, UI designers, and business analysts to deliver the project on time and under budget
- Leveraged reporting, analytics, and feedback, both customer and employees, to create customized solutions
- Continuous post-production measurements after each iteration to ensure a valuable product with little to no defects
- Utilize agile methodologies to manage project timelines, resources, and deliverables, resulting in on-time and within-budget project completion.
- Identified and addressed bottlenecks and inefficiencies in existing workflows, implementing innovative solutions to enhance performance and user satisfaction
- Engaged with stakeholders at all levels to communicate project progress, gather feedback, and ensure alignment with strategic objectives.
- Led change management efforts to facilitate the transaction to new workflows, providing training and support to ensure a smooth adoption by specialists.
- Developed and implemented data-driven strategies to improve customer experience and satisfaction metrics.
Business Process Manager
Chase - CCB Operations - Card, Retail and Auto Customer Service
Springfield, Missouri
10.2013 - 10.2018
- Managed a cross functional team of 42, including 4 managers and 38 business analysts focused on process improvement and simplification, driving efficiency and demand mitigation across the organization
- Developed detailed process flows using Microsoft Visio and iGrafx to document and visualize business processes, enhancing clarity and understanding across teams
- Identified and associated risks and controls within process flows, ensuring comprehensive risk management and compliance with industry standards
- Meeting required compliance and firm deadlines for the annual attestation of compliance
- Supported audit processes by preparing and organizing necessary documentation ensuring compliance and facilitating successful audit outcomes
- Collaborated with cross-functional teams to identify process inefficiencies and implement solutions that align with business objectives
- Led initiatives to streamline business processes, resulting in increased operational efficiency and reduced resource demand
- Led the execution and migration to a new knowledge management platform, Chase Answers, enhancing information accessibility and collaboration
- Implemented process improvement initiatives, resulting in increased customer satisfaction and reduced response times.
- Conducted root cause analysis on service issues, implementing corrective actions to reduce recurring problems.
Team Leader
Chase - Credit Card Services
Springfield, Missouri
09.2009 - 10.2013
- Led a team of 15-25 phone specialists in providing exceptional support to credit card customers, fostering a high-performance and customer-centric culture
- Monitored and evaluated team performance against key metrics, implementing strategies to improve service quality and achieve customer satisfaction goals.
- Ensured the delivery of high-quality customer service by coaching team members on best practices and handing complex customer inquiries and issues.
- Analyzed call center data and prepared reports to track team performance, identify trends and inform decision-making
- Motivated and inspired team members to achieve individual and team targets, recognizing and rewarding outstanding performance
- Developed training programs for staff, fostering skill development and increasing team efficiency.
Education
Bachelors of Business Management (BBM) - Industrial And Organizational Psychology
Missouri State University
Springfield, Missouri05.2010
Skills
- Product development strategy
- Preparedness
- Leadership in cross-departmental projects
- Proficient in Agile and Scrum practices
- User-centered design
- Data interpretation
- Customer insights analysis
- Strategic competitor analysis
- Strategic partnership negotiation
- Product launch planning
- Product lifecycle management
- KPI tracking
Certification
- Certified ScrumMaster (CSM) - Gained expertise in Scrum methodologies and agile project management from Scrum Alliance.
- AWS Certification - Completed a comprehensive course on Amazon Web Services from Amazon
Timeline
Product Manager
Chase - Enhanced Transaction Utility
12.2022 - 06.2025
Strategic Business Analysis Manager, Product Manager
Chase - Service Product Group
10.2018 - 12.2022
Business Process Manager
Chase - CCB Operations - Card, Retail and Auto Customer Service
10.2013 - 10.2018
Team Leader
Chase - Credit Card Services
09.2009 - 10.2013
Bachelors of Business Management (BBM) - Industrial And Organizational Psychology
Missouri State University
AWARDS
- Received The Champion of Chase Award, first in 2015 and again in 2021
- Attended the Forbes 30 under 30 Summit as a Rising Star for JPMorgan Chase in 2019